Reactivate a Suspended User Account in Lighthouse Transaction Manager

Description: Learn how to reactivate a suspended user account in Lighthouse Transaction Manager (LTM). Accounts are automatically suspended if the number of login and visual verification attempts defined by the Account Administrator is exceeded.

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By default, the suspension lasts four hours. However, the time is configurable by the Account Administrator. Any additional invalid attempts suspend the account for 48 hours.
After the predetermined number of failures, three things happen:

• The user account is locked out of LTM for the predetermined amount of time.
  
  
• The user account suspension notifications are sent to the user(s) configured to receive them.
  
  
• The user account is flagged as suspended in LTM.

Note: If a non-administrative user is locked out, an administrator-type user can reactivate the account. If an administrator-type user is locked out, only the Account Administrator can reactivate the account. If the
Account Administrator is locked out, contact the Shift4 Customer Support team at 888.276.2108, option 1.

To reactivate a suspended user account, complete the following steps:

1. On the User Maintenance page, select the Username that you would like to reactivate.
   
2. In the Update User window, locate the Account Suspended section.
3. Select Reactivate and then select Update User.