Order Hardware and Employee ID Cards Using Lighthouse Business Manager

Description: Learn how to order SkyTab hardware (Glass, POS, Mobile, Customer-Facing Display, Kitchen Printer) and SkyTab employee ID cards using Lighthouse Business Manager (LBM).

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United States

To watch more how-to videos, visit our video section.

1. Log into Lighthouse Business Manager, then select Orders > Hardware from the left navigation menu (located near the bottom).
   
2. On the Hardware tab, select your quantity and then Add to Cart (for SkyTab Glass, select Learn more, select quantity, and Add to Cart).
   
3. Review the popup window, which displays what you have added to your cart, and select Proceed to Checkout if you are not adding additional items. Otherwise, to add more items, select Continue Browsing.
4. Confirm your information, including your location name and your contact and shipping information.
5. Select the Terms and Conditions link to read them and check the acknowledgment box when you are finished reading.
6. Select Place the Order to complete your order.
7. You will receive confirmation of your order. It will be charged to your account and reflected on your monthly statement.
   

Internal:

Equipment List is Not Present in Lighthouse Business Manager

If the merchant wants to order additional equipment (SkyTab Glass, SkyTab POS, SkyTab Mobile, Customer-Facing Display, Kitchen Printer, SkyTab KDS, Access Point, Desktop Switch, Caller ID, Barcode Scanner, etc.), but the equipment is not present in LBM > Orders > Hardware, proceed with the Support Order Placement Form and the following steps:

1. Verify the Owner. ONLY verified owners can order additional equipment.
2. Enter the case ticket number.
3. For the “Is this related to a Disaster Relief Request?” section, select No.
4. For the "Identify the Customer Type" section, select End 2 End.
5. For the “Is this a swap or a request for an additional piece of equipment?” section, select Additional Equipment. Then, select Next.
6. In the Additional Equipment Notification window, please refer to the pricing matrices listed in the form and make sure the merchant is aware of the fee being incurred. As long as the merchant approves of this fee, then you may continue filling out this form by pressing the Next button.
7. Enter Merchant ID / DBA.
8. Ask the merchant where they would like to receive the equipment.
   • If they want to receive the equipment at the business address, select DBA.
   • If they want to receive the equipment at a different address, select Other. Additionally, enter the address in the "Other Address" section.
9. For Software Brand, select SkyTab POS.
10. In the Equipment Selection window, select the equipment group that matches your case. Then select the Additional Equipment and their quantities.
11. To confirm, press the Submit button.

Equipment Order Shipping Inquiry 

If the merchant has placed an equipment order but the order was never shipped to them, proceed with the following steps:

1. Confirm that the order number exists. Order numbers can be checked via LBM or Archos:
   • LBM: Navigate to the LBM > Order > Supplies > POS System and Supply Orders > POS Orders to check the order number and status.
   • Archos: Navigate to the Archos > Enter MID > Orders to check the order number (OrderID) and status (Order Status).
   • If the order number is not present in LBM and Archos, placing a new order might be necessary.
2. If the order number exists, confirm the order has been in the queue for over 24 hours.

Submit an Internal Escalation Shipping(Deployment) Support Workflow for further troubleshooting steps.

United Kingdom / Ireland

Ordering Hardware for UK/IE Merchants

Ordering hardware via Lighthouse Business Manager (LBM) is currently unavailable for UK/IE merchants. To order additional SkyTab hardware (Glass, POS, Mobile / SOLO, Customer-Facing Display, Kitchen Printer, etc.) equipment merchant should contact their ISO/Reseller.

Internal:

Ordering Employee ID Cards for UK/IE Merchants

Ordering employee ID cards via Lighthouse Business Manager (LBM) is currently unavailable for UK/IE merchants. To order employee ID cards, you can reach out to the #uk-pilot-support-lt slack channel or proceed with the Order Manager Cards in Archos ZD article.

Important: When creating an employee ID cards order make sure to select Ship From: LT Office.