Set up Caller ID Hardware for SkyTab POS

Description: Learn how to set up caller ID for SkyTab POS.

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Connecting the Caller ID

1. Connect the power supply to the caller ID.
2. Connect the Ethernet cable to the caller ID and then to the TP-Link router.
3. Connect the phone lines to the caller ID.

Connecting the Phone Lines

There are two main phone line setups, either having two phone numbers on a single phone line or having one phone number per line.

Included with the caller ID are line duplicators and line splitters. The duplicator (which does not have any indicating markers) will mirror the line it is plugged into, whereas the splitter (which can be distinguished by “L1” and “L2” markings) will split the phone line into two separate ports.

When connecting to a phone line that has two numbers on it, use the duplicator so the original line can be put through to the phone. The mirrored line can then be plugged into the splitter to separate the phone number prior to plugging it into the caller ID.

When connecting to a phone line that has one number on it, only the use of a duplicator should be required. This will allow the original line to go to the phone and the mirrored line to go to the caller ID.

Note: If you are having issues determining what phone number is allocated to a particular line, you can plug in a landline phone and dial 800.444.4444, which is an automatic number announcement circuit. This will tell you the phone number that you are currently calling from.

Caller ID Software Setup

After connecting the Hardware, you will need to enable the Caller ID on the SkyTab POS Settings.

1. Log into the SkyTab POS app.
2. Navigate to Manager > Settings > Hardware > Caller ID
3. Select Enable Caller ID.
   
4. Set the Call List Display Period(how long the calls will display in the call list), Notification Display Period(how long the notifications for incoming calls will display), and Default Order Type(the order type that is assigned to the incoming calls).