Request an Enterprise Extract

Description: Follow the process below to request an Enterprise Extract. Shift4 Enterprise Extracts provides an automated process to extract your specific data from the various card acquirer systems within Shift4 Payments and provides extract files for you to create your own reports. 

For more information on Enterprise Extracts, refer to the Enterprise Extracts Guide.

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Request an Enterprise Extract

To request an Enterprise Extract, please contact your Shift4 account manager:

1. Call 888.276.2108 (Shift4 Support)
2. Select option 4 (Enter an extension)
3. Enter extension 4444 (Enterprise support)
4. Select option 2
5. Select option 3

Please note your Shift4 account manager will need to know the following information to help with your enterprise extract setup:

• Enterprise Extract Files: Which ones are required.
• IP Address: This is the source IP that will be connecting to Shift4. This is needed for whitelisting purposes.
• Authentication Method: Either Username and Password Only or Public Key. See below:
  • If you prefer Public Key authentication, you must generate a key pair and provide Shift4 the Public key.
  • If you prefer Username and Password Only authentication, you will need to provide the names and emails of the individuals who require SFTP access.

Once this information is provided, it should take approximately two weeks to get this configured in our production systems barring any issues with SFTP configuration.

Note: This timeline is based on the standard extracts listed below with no additional data requests.

Please proceed to the next article on this topic: Request Additional Data Within an Extract.