Q25 PIN Pad for SkyTab POS Workstation Install

Description: Learn how to set up the Q25 PIN Pad for a SkyTab POS workstation installation.

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Q25 PIN Pad

• Once the PIN Pad is scanned in, it will automatically build a file in PAXSTORE.
• Connect an internet network cable to the red Ethernet port and connect a PAX power supply to the terminal (SP30 power pack works fine).

Tip: If worktable space is limited (think large orders), connect an Ethernet cable between the multipurpose hub and the red PIN pad Ethernet port. For power, connect the USB power cable to a USB port on the multipurpose hub and the PIN pad.

• The download should start automatically. If it does not, refer to the Start The Download Manually section below.

Start The Download Manually

To start the download manually:

1. Enter the Main Menu:
   • For new PIN Pads, press the Enter key.
   • For refurb PIN Pads, press the Menu key. (To the right of the down arrow key)
2. If prompted for a password, enter the password (today’s date) in the following format: MMDDYYYY. 
3. Go to System Settings > App Management.
   Tip: Use the arrow keys to show additional menu options.
4. If prompted for a password, enter today's date in the format MMDDYYYY.
5. Select Activate > Online. It will now connect to the server and confirm if the file has been built. If the file is built, it will say Activated. Press the red X key twice to go back to the app load screen. 
6. Select App Update. This will prompt the PIN Pad to connect to the server and begin the download.

Set The Network Settings On The PIN Pad

1. Once the PIN Pad has completed downloading, touch Agree to accept the end user license agreement. The PIN Pad will now boot to the home screen.
2. Press the Menu key to access the main menu.
3. Enter the password (today’s date in MMDDYYYY format).
4. Press the down arrow, then select COMM Settings.
5. Enter the password.
6. Press the down arrow, then select LAN Parameters.
7. Select LAN Type, then Static.
8. Back on the LAN params screen, select IP Address.
9. Enter the IP address, then press the green enter key. The first PIN Pad IP address will be 192.168.213.220, the second 192.168.213.221, third 192.168.213.222. etc...
10. Select Subnet Mask.
11. Enter 255.255.255.0, then press the green enter key.
12. Select Gateway IP.
13. Enter 192.168.213.1, then press the green enter key.
14. Press the down arrow and select DNS Mode.
15. Select Manual.
16. Press the down arrow and select DNS IP.
17. Enter 008.008.008.008
18. Press the down arrow and select DNS IP 2.
19. Enter 008.008.004.004, then press the green enter key.
20. Press the red X key repeatedly to return to the Home screen.

Configure POS to Communicate With PIN Pad

1. Select PIN Pad at the top of the screen.
2. Touch the dropdown menu for Payment Device and select External PIN Pad. Touch OK
3. Touch in the PIN Pad IP Address field, delete what is currently entered and enter the IP address of the PIN Pad.
4. Confirm the PIN Pad is on the Home screen, then select Test Connection on the POS. The PIN Pad will display a Test Successful message.
5. Touch Save at the bottom right corner of the screen.
6. Repeat this on each POS for each PIN Pad.
7. Once each POS system has a PIN Pad configured to it, touch the Back button located in the upper left corner of the screen. Then touch Order.

Return to SkyTab POS Software Initialization Steps.