Description: Learn how to pull Commerce Engine log files from PAX devices.

Pull Logs via AirViewer

Note: This option requires the customer to be present at the PAX device to allow AirViewer connectivity.

Log in to the PAXSTORE website using your assigned credentials.
Select the Marketplace List (3 x 3 grid) button at the top right by your user name.
Select SHIFT4 MARKETPLACE from the Marketplace List.
Navigate to Terminal Management on the left side panel.
Select the Terminal List tab from the navigation at the top.
Enter the search criteria (usually MID, device SN, or DBA Name) into the search bar, then choose the desired account from the results list.
Once you’ve located the device, select it to open it up and navigate to AirViewer.
If AirViewer is not currently installed on the device, the following screen will display.
Select INSTALL AIRVIEWER to install it.
Once installed, you will have the option to connect to the device.
Select CONNECT.
The device will prompt up a message asking for approval to connect. Select APPROVE on the physical device.
The device should be connected and displayed in PAXSTORE.
Select the Apply for Remote Control button.
The device will display a message on the screen asking for approval. Select APPROVE on the physical device.
Select the File Transfer button.
The merchant will be prompted to approve again. Select APPROVE on the physical device.
You should see the device’s file system in PAXSTORE.
Select Android > data > com.shift4.commerceengine > files > Logs.
Select the download button for each of the log files.

This will download the log file to your downloads folder

Pull Logs via Web Admin UI

To access the Commerce Engine Admin Panel, open up a web browser from a computer located in the same network as the Commerce Engine device and launch http://<IP of the PAX Device>:9100/admin/
- For example, if your device IP is 192.168.1.24, enter http://192.168.1.24:9100/admin/ in your browser.
- Make sure the final / after admin is included, or it will not work.
Select the Logs tab.
Select the Export button next to each log to download them.