Modify a Sales Order After an Authorization Has Been Accepted in Dynamics 365

Description: Review how to modify a sales order after an authorization has been accepted in Dynamics 365.

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1. You’ll notice that the Complete button will be gone once a payment has been accepted; in order to perform any changes to an existing order, you will need to Modify it.  
   
2. Once you select Modify, it will switch the order back to active. At this point, you can make any changes necessary, such as adding new items to the order.
   
3. Once you’re done with your modification, you may navigate back to Complete to re-initiate the payment sequence.
   
4. You will be required to enter another payment to complete the transaction. From here, you can either "Add" a new payment if the remaining balance will be charged to a new card or "Edit" the existing payment and charge the full modified amount to the same card.
   
5. When you select "Add," a second payment is made to the chosen card (even if it is the same one that was used previously). Alternatively, when you select "Edit," a Void is automatically issued to the Gateway for the current balance, and a new payment is subsequently posted in its place for the full amount.