Update Applications on iOS for Appetize

Description: Learn about updating Appetize applications on iOS for Appetize.

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When should I update?

You should never update Activate or KDS app without confirming with Appetize Enterprise Support (Help Desk) and/or your Client Success manager. 

All updates become available immediately but may not be needed for your venue.

Should I update iOS firmware?

You should not update the iOS firmware for a major release (Ex: version 11.0 to 12.0), but minor ones like 12.1.1 or 12.1.2 are typically fine. Like updating apps, we strongly suggest only updating after Appetize Enterprise Support (Help Desk) and/or your Client Success manager recommends updating. 

Update Activate/KDS

To update to a newer version of Activate or KDS on iOS devices, follow the steps below: 

1. Select App Catalog from the home screen of the iOS device. 
2. Tap on Activate/KDS to install the updated version(s).
3. Tap on Install when prompted or Update should the app in question already be installed.
   
   
4. Please wait for the green banner that appears underneath to disappear and tap on the home button.
   Note: The app catalog will read 'Processing,' but this is not a real-time representation. Navigate to the home screen to observe the app update process after the green banner at the bottom of the app catalog disappears.
5. When the update is complete, a blue dot will appear to the left of the app icon.
   

Uninstall Activate/KDS

Note: If possible, do not uninstall Activate or KDS when performing an update to retain local settings.

Before updating the Activate/KDS application, it is recommended to first uninstall the existing version. Follow the steps below:

1. Tap the home button and locate the Activate or KDS icon.
2. Long press the icon until it wiggles.
3. While the icon is wiggling, press the small X to delete the app.