Description: Learn about updating Appetize applications on iOS for Appetize.
When should I update?
You should never update Activate or KDS app without confirming with Appetize Enterprise Support (Help Desk) and/or your Client Success manager.
All updates become available immediately but may not be needed for your venue.
Should I update iOS firmware?
You should not update the iOS firmware for a major release (Ex: version 11.0 to 12.0), but minor ones like 12.1.1 or 12.1.2 are typically fine. Like updating apps, we strongly suggest only updating after Appetize Enterprise Support (Help Desk) and/or your Client Success manager recommends updating.
Update Activate/KDS
To update to a newer version of Activate or KDS on iOS devices, follow the steps below:
- Select App Catalog from the home screen of the iOS device.
- Tap on Activate/KDS to install the updated version(s).
- Tap on Install when prompted or Update should the app in question already be installed.
- Please wait for the green banner that appears underneath to disappear and tap on the home button.
Note: The app catalog will read 'Processing,' but this is not a real-time representation. Navigate to the home screen to observe the app update process after the green banner at the bottom of the app catalog disappears. - When the update is complete, a blue dot will appear to the left of the app icon.
Uninstall Activate/KDS
Note: If possible, do not uninstall Activate or KDS when performing an update to retain local settings.
Before updating the Activate/KDS application, it is recommended to first uninstall the existing version. Follow the steps below:
- Tap the home button and locate the Activate or KDS icon.
- Long press the icon until it wiggles.
- While the icon is wiggling, press the small X to delete the app.
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