Account Force Password Reset Process in Connect for Appetize

Description: Learn how to flag a Connect account for a forced password reset, update individual accounts, force a password reset for all Connect accounts, and execute a password change upon login.

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An administrator has the ability to flag a Connect account to force a reset of the user's password.

To update individual accounts:

1. Log in to Connect and enter the Venue Name or Venue Number.
2. Select Login.
3. Select Accounts from the left side menu.
4. Choose the Connect tab to view only Connect Accounts.
5. Search for and select an account to edit.
6. Toggle "Force password reset" to Yes.
7. Select Save to finish.
8. A lock icon will now be to the right of that account to indicate the user needs to change the password. 

Forcing Password Reset for all Connect Accounts

All Connect accounts can also be flagged to change the password at the next login. Please reference the Security Settings in Connect for Appetize article.

Changing the Password on Login

The user will be prompted to change the password the next time they try to access Connect. They cannot proceed to Connect until the password is updated. 

1. The user will enter the username and current password to log in.
2. A new page will load, prompting the user for a password change.
3. The old password must be entered, and the new password must be entered twice.
4. Select Reset Password to continue.
5. Connect will load if the new password is accepted.