Process PreOrders in Suites to Access in Activate for Appetize

Description: Review how to process PreOrders in Suites to access in Activate below.

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A PreOrder must be processed before the event to convert it to a tab/check to access in Activate. 

Note:

• A Suite Attendant must be assigned before processing. 
• If the order was opened with a Credit Card attached, it must also be preauthorized before following the steps below. 

Process a single PreOrder

1. In Connect, select Suites.
2. Select PreOrders from the collapsed menu
3. Select the order that needs to be processed. 
4. Verify it has a Suite Attendant assigned and is Pre-authorized if there is a credit card attached. 
   
   
   
   
5. Select the Process button.
6. A confirmation modal will display, select ​Process​ to proceed.
   
   
   
   
7. When complete, the status of the order status will update to IN_PROCESS.
   
   
   
   
8. When the employee logs into Activate the PreOrder will sync and be available in the Check menu.

Process multiple PreOrders

1. In Connect, select Suites.
2. Select PreOrders from the collapsed menu.
3. Verify all PreOrders have a Suite Attendant assigned and are PreAuthorized if needed. 
4. Select a single order or multiple orders, or use the select all box to choose the current page of orders.
   
   
   
   
5. Once the PreOrders are selected, select the Bulk Actions dropdown menu and then Process. 
6. A confirmation modal will display, select ​OK​ to proceed.
   
   
7. When complete, the status of the orders will update to IN_PROCESS.
8. When the employee logs into Activate the PreOrder will sync and be available in the Check menu.