Refund Orders in Connect for Appetize

Description: Learn how to process custom or full payment refunds and refund specific items by navigating through the Orders section, entering refund amounts or quantities, and confirming the refund to ensure accuracy.

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Refund an Order in Connect

1. Log in to Connect and select Orders on the left side menu.  
2. Search for a specific order by changing the date/time range and searching for it by Name or Order ID. 
3. Once you find the correct order, select it and a pop-up with the order's details will appear.
4. Select Custom Refund or Full Payment Refund for the refund to begin processing. A pop-up will ask you to confirm the refund as a precaution to avoid accidentally refunding a valid order.   

Custom Refund

1. When selecting the custom refund option, the UI will prompt you to enter the amount that you would like to refund. Once you have entered the amount, select OK. You will then be prompted to confirm the refund amount.
2. After selecting "OK," you will need to select the "Refund Reason" and select Save.

Refund an Item

1. Log in to Connect and select Orders on the left side menu.  
2. Search for a specific order by changing the date/time range and searching for it by Name or Order ID. 
3. Once you find the correct order, select it, and a pop-up with the order's details will appear.
4. Select the Item Refund button located to the right of each item on the order.
5. Enter the quantity and confirm the refund of the item. 
6. Enter a reason for the refund if needed. 
7. A pop-up will ask you to confirm the refund as a precaution to avoid accidentally refunding a valid order. The item will now show as Refunded on the order details. 

Things to Note: 

• Depending on the bank, a refund can take up to 5-7 business days to process. 
• Refunds can also be processed through the Activate and KDS app: 
  • To issue a refund in Activate, go here. 
  • To issue a refund in a KDS, go here.