Gift Receipts User Guide in Connect for Appetize

Description: Gift Receipts provide the ability for a retail venue to issue a receipt without pricing or an item list when requested. The gift receipt can be given to a gift recipient so that if they need to return the item purchased, they can do so without seeing everything else the gifter bought. The venue will be able to look up the purchase and scan the gifted item to return it.

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Initial Release Versions

Activate X 15.13
Connect 11.16

Recommended Use

This functionality should primarily be used by retail/merchandise locations. There is not much reasoning for gift receipts to be issued at food and beverage locations. Gift receipts will not be printable on open checks if checks are used. They will need to be closed prior to being able to issue a gift receipt.

Gift Receipt Sample

This template has the following fields:

• Header
• Title
• Barcode

Demo Video:

Connect Setup

Gift Receipts is configurable at the vendor level. They can be turned on or off. They do not require any additional permissions and there is no permission restrictions.

1 - Select Vendor Roles.

2 - Select the Vendor Name that you wish to configure.

3 - Select the Printing tab.

4 - To turn on, change Gift Receipts to Yes. To turn it off, change Gift Receipts to No.

Tooltip in Connect for more information:

Activate X Guide

Printing Gift Receipts

There are three places in Activate X where an agent can select to print a Gift Receipt:

• “Thank You” Order Completion screen

  • Once the order is completed, select the Gift icon and the gift receipt will print.

• All Orders screen

  • If the agent forgets to print or the guest comes back requesting the gift receipt, an agent can look up the order in All Orders and select the More icon and the Gift icon to print it.

• Previous Order screen

  • If the agent forgets to print or the guest comes back requesting the gift receipt, an agent can look up the order in All Orders, load the order and select to Print Gift Receipt.

Refunding Items with Gift Receipts

There were no changes made to the receipted refund flow. Agents will need to remember to select the payment method per the venue’s business rules for returning gift items. The industry standard is not to return the funds to the purchaser.

If a guest is returning a merchandise item and comes to the store with a gift receipt:

1. Scan the receipt barcode to locate the order

2. Scan the merchandise SKU to locate the returnable item

3. Select All Payments

4. Select the Payment method that will be used to issue money to the guest

   1. If you select the payment method that is saved on the order, the money will return to the purchaser and not the receiver of the gift