Resolve a Uber Eats "No Virtual Restaurants are Currently Available" Error

What is causing this Error?

While going through the installation process, the merchant has to connect their Uber Eats account with the Lighthouse Marketplace. If the selected account is already in use it will display this error message. The Uber Eats account could be already in use by a different merchant ID (MID) if they have multiple locations, it could also be in use with a different POS provider.

How do I resolve this Error?

1. Merchants will need to allow for at least 30 minutes for the error to clear out before trying connection process again. Before attempting to log in a second time, make sure to clear cache and cookies, or use their broswers incognito mode. If the error is still visible, continue to Step 2:
2. If the merchant was using a different POS provider before setting up with SkyTab or there was an ownership change, they will need to contact Uber Eats to determine if their Uber Eats account information has remained integrated with the previous POS provider or the previous owner's MID. If that is the case UberEats should help them with resolving the issue, otherwise, reach out to SkyTab Support.

Internal:

Shift4 Agents: Escalate this issue using the SkyTab escalation workflow with all the details.

If you need assistance with your account (i.e., making sure data is being pulled in correctly) or are just looking for general account information, please contact Uber Eats at [e-mail] or 833.ASK.EATS (833.275.3287).

For more information visit Uber Eats website.