PAX A35 Quick Setup for Fanatics

Description: Learn quick initial setup functions for Fanatics users of the PAX A35.

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PIN Pad Setup

1. Connect the Ethernet cable (RJ45) to the red connector on the device's cable.
2. Plug in the provided power supply. When power is connected, the device will power on. Since this device has no power button, it must be reset by unplugging the power and plugging it back in.
   

Date and Time Settings

Update the time zone and verify the time.

1. In the Home screen, select the Menu button.
2. Enter the password, then select OK. The default is the current date in an MM/DD/YYYY format.
3. Scroll down to System, then select Date & Time.
4. Ensure Automate date & time is disabled
5. Choose Select time zone.
6. Select the desired time zone.
7. Select Set date and set the appropriate date.
8. Select Set time and set the appropriate time.

Network Settings

Connecting the Device to a Local Network

Ethernet

Set the A35 device to connect to the site’s network using the Ethernet cable.

1. In the Home screen, select the Menu button.
2. Enter the password, then select OK. The default is the current date in an MM/DD/YYYY format.
3. Ensure that Ethernet is enabled or toggled on.
4. Select Ethernet.
5. The network settings are displayed.

Wi-Fi

Set the A35 device to connect to the site’s wireless network.

1. In the Home screen, select the Menu button.
2. Enter the password, then select OK. The default is the current date in an MM/DD/YYYY format.
3. Ensure that Wi-Fi is enabled or toggled on.
4. Select Wi-Fi.
5. Select your local network.
6. Enter the network’s password, then select Connect.

Configuring Static IP

Set the device's network mode to Static so the IP does not change.

1. In the Home screen, select the Menu button.
2. Enter the password, then select OK. The default is the current date in an MM/DD/YYYY format.
3. Select Ethernet.
4. Scroll to Configure Ethernet Device, then select Static.
5. Enter the necessary IP information.
6. Select Save.
7. Go back to Settings.
8. Select Wi-Fi.
9. Select your Wi-Fi network.
10. Select Modify Network.
11. Select Advanced Options.
12. Scroll down, select IP Settings, then Static.
13. Enter the same necessary IP information.
14. Select Save.

PAX Communication Error

Check the Network settings:

1. Confirm the POS has the correct Device Network Address. 
2. On the Pin pad Check the device's network status using the network settings guide listed above to get to the LAN Parameters Menu. 
3. Ensure that the device has a Static IP mode to avoid having the IP change. The devices should pull the network information from DHCP initially, but in some cases it is worth checking the Subnet Mask and the Gateway IP address to make sure they are correct. A discrepancy here can cause problems even if the IP address is set correctly in both places.

Check the ECR Com Type:

If the network address is correct but it still does not receive a connection from the POS:

1. In the Home screen, select the Menu button.
2. Enter the password, then select OK. The default is the current date in an MM/DD/YYYY format.
3. Select ECR Comm Settings. 
4. Select Ethernet or Wi-Fi to toggle between on and off. A gray slider indicates the Disabled option and a blue slider indicates Enabled.