Void or Refund an Online Order on SkyTab POS

Description: Learn how to void or refund an online order on SkyTab POS.

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Note: Online Ordering does not currently support voiding or refunding orders directly. The steps below are workarounds.

Scenario #1: An Unpaid Online Order Needs to be Closed

1. On SkyTab POS, open the ticket and select the Take Payment button.
   
2. On the Payment screen, select Walk Out from the Tenders list.
   
3. Confirm the total amount.

Scenario #2: Refunding a Paid Online Order

In this case, the payment needs to be refunded via Lighthouse Business Management (LBM) or Lighthouse Transaction Manager (LTM).

1. Log in to LTM.
2. Select Transactions.
3. Select All transactions.
4. Select the transactions that need to be refunded.
   
5. Select Refund/Adjust.
   
6. Select the refund reason.
   

Scenario #3: Refunding a Paid Online Order at the Store

If a customer has arrived at the store to receive a refund for the online order, you should process an open refund in cash or credit.

Perform Open Refund

This option is used when there is no associated ticket with the refund.

1. On SkyTab POS, log in with the manager's PIN.
2. Navigate to Manager > Activity.
3. Select Open Refund, which prompts you to enter the desired refund amount.
   
4. Enter the amount and select OK.
   
5. Confirm that the refund amount is entered correctly and continue by selecting the Refund button.
   
6. Select the reason for the refund and select Refund again.
   
7. Select the desired refund option and press the tender button at the bottom of the screen.
   

• To perform a Cash Open Refund, select the cash tender type and press the blue Cash button to complete it.
• To perform a Credit Open Refund:
  1. Select the credit tender type.
  2. Select the blue Credit button.
  3. Insert, swipe the credit card, or enter the full credit card number on the PIN Pad, and select the Enter button.
  4. Enter the credit card expiration date and select the Enter button. Other options (address, zip code, CVV) can be bypassed by selecting the Enter button.
• To perform a Gift Card Refund:
  1. Select the gift card tender type.
  2. Select the Gift Card button. 
  3. Swipe or manually enter the gift card number.

After the refund is completed, a receipt is printed.

Important: There is no option to reprint open refund slips from the POS.

Note: If payment has been completed on the Online Ordering platform, it must be voided in LBM or LTM.