Finalize Tips Immediately on SkyTab POS

Description: Learn about updates to SkyTab POS that simplify payment capturing and tip adjustments, including changes to how pending tips are identified and the renaming of a business-level setting.

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What’s changing and why?

To meet our mandate of capturing 100% of submitted transactions, SkyTab POS is simplifying how payments are captured with minimal impact on how tips are adjusted. We are adjusting the name of a business level setting, and within the Adjust Tips screen, we are changing how tips needing to be adjusted are identified.

Previously the setting for "Finalize All Credit Cards Immediately With No Tip" removed the Pending Tips section and moved all tickets to Finalized. With these changes and the updated setting enabled, the Tip Adjust screen will focus on Tip status rather than Transaction status to allow users to understand the tip flow better.

Note: With the Business level setting enabled, any tip not Adjusted prior to the batch time will NOT cause the authorization to be left out of the batch, guaranteeing that merchants receive payments that balance to their sales for the day.

If a tip is left unadjusted, it cannot be captured as part of the original authorization within SkyTab and will require Lighthouse Transaction Manager (LTM) access to update.

Internal:
Important: On 11/6, the new updated setting for "Include All Credit Card Payments In The Daily Batch" will begin rolling out to users whose POS Start of Day and Lighthouse Business Manager End of Day Closure Hour (Batch Time) are aligned. Merchants whose Start of Day and Batch Times are misaligned will not receive this feature enabled until a future version to avoid Pending Tips showing after the Batch is closed.

POS Setting is Enabled in Manager > Settings > Business > Advanced

POS Setting is Disabled in
Manager > Settings > Business > Advanced

Finalize Immediately Flag Enabled

• A new Payment Flow is used. Tip Adjustment screen is changed.
• POS Setting name is "Include All Credit Card Payments in the Daily Batch"

• No change for merchants.
• POS Setting name is "Include All Credit Card Payments in the Daily Batch"

Finalize Immediately Flag Disabled

• No change to Payment Flow. Tip Adjustment screen defaults to new “Pending” tab.
• POS Setting name is "Include All Credit Card Payments in the Daily Batch"

• No change for merchants.
• POS Setting name is "Finalize Credit Card Payments Immediately with no tip"

Note:  If a merchant has a Customer-Facing Display OR if their Batch End of Day is set to a later time than their STPOS Start of Day, they will not receive the flag.

What will I see?

Under Manager > Settings > Business > Advanced, you will see this change:

Previous setting name:

New setting name:

From the employee dashboard, tips not manually adjusted will continue to show, ensuring any Job level clock out restrictions are honored.

With "Include All Credit Card Payments In The Daily Batch" enabled, the Tip Adjust screen now shows Tickets based on Tip status, not payment status.

Tips show as either Pending, Adjusted or as a review of the Previous Day (Tickets on the previous day are not editable).

Users who need to bulk adjust tips to $0 can do so with the "Adjust All Pending Tips To $0.00" button. This will prompt the user about the total number of tickets being adjusted to $0.

And provide a confirmation message after it is completed.

With these changes, it is strongly recommended that any employee who is expected to earn and manage adjusting their tips themselves have the Job level clock out restriction for Complete Tickets and Tips enabled.