Description: Learn the different functions and what you can do on the Item Functions screen. Tapping on an item that has been added to the ticket opens the Item Functions screen to the right. This screen allows you to edit the item itself.

For more information on navigating the main screen, visit the Order Entry Screen Views article.

To watch more how-to videos, visit our video section.

Modifiers

Some items may have additional choices or options available to them that modify the base item in some way, known as Modifiers. By selecting the Modifiers button (with a ticket open on the Order screen), you can see a list of all Modifier Sets that are available on the selected Item, within which are the individual modifiers that can be applied to the item. Selecting one will display it beneath the line item. Each Modifier may have a price associated with it, resulting in an increase in the overall price of the item.

Modifier Sets can be either Optional (Add, No, Extra, etc.) or Required (Meat Temp, Dressing, Egg Prep, etc.). You can also limit how many modifiers can be selected at one time per item (up to two sides for one item).

Note: The Modifier set sort order shown on the Order screen matches the sort order specified in Settings > Menu > Modifier Sets > Assigned Modifier Sets.

To change the sort order here:

Select Tap to edit in Assigned Modifier Sets.
Select Edit to change the order.
Use the arrow buttons to adjust the order.
Select Done.
Select Ok.
Select Save to commit the changes.

Qty/Price

Tapping the Qty/Price option allows you to use the onscreen calculator to edit the price or the quantity of the item if it differs from the pre-programmed option at the time of the sale. Tap within the box and use the number pad on the right side of the screen to alter the:

Quantity: How many of these items are being sold
Unit Price: The price for each individual item if the price should change as the quantity does

The Total Price box lists the entire price of the item(s) based on the Quantity x Unit Price. This field cannot be edited. For example, a quantity of 2 with a Unit Price of $6.00 would equal a Total Price of $12.00. Press Save to commit the changes and populate the ticket on the left with the proper quantity and price.

Special Request

A Special Request is a custom note that can be added to any item or modifier once placed on an order. Special Requests are generally used to convey requests made by a customer that are not covered by pre-existing modifiers. Multiple Special Requests can be added to a single item or modifier by selecting the Special Request button.

Under Special Requests, you may select which item or modifier you would like the request to apply to by pressing the dropdown menu and highlighting the pre-selected item or modifier.

Select the Add New Request button at the bottom of the screen to add multiple requests to any one item or modifier. The number of requests that can be added is unlimited.

Note: Some items prompt you to enter one or many Special Requests upon adding the item to the ticket; however, Special Requests are never required. Even in this case, you can opt not to enter anything.

Discount

Select only one item on the ticket and press Discount to view a list of the pre-programmed discounts for the selected item(s). Certain discounts may require you to select a reason before you can apply them to the Item.

You can also apply an Open Discount, which allows you to set the amount at the time of sale.

Select Open Discount from the Discount List.
Choose either $ (amount off) or % (percent off).
Enter the amount.
Press OK.

Coursing

Select the Coursing option to display a list of available courses on the right side of the screen. To change the course, tap it within the list and press Save. The item behaves as part of that course; this is explained in more detail in the Menu Coursing article.

Additional Item Functions

The below functions are additional functions available to edit items on the active ticket.

Show Menu

Displays the menu.

Duplicate

A copy of existing line item(s) can be created on an order with all modifiers, special requests, discounts, etc., attached rather than adding each piece by piece. Select one or more items from the ticket, and press Duplicate.

Move

To transfer an item from one person to another on an order:

Select one or more items from the ticket.
Press the Move button.
Select the Table Area or associated seat number for the person to which you intend to move the item(s) or select a new Guest/Seat to create another person on the ticket.

Hold Item(s)

In certain situations, the kitchen must prepare different items at different times instead of all at once. To do this:

Select one or more items from the ticket.
Press Hold Item(s) to prevent the selected items from printing when the order is committed.

Note: Items that are held display the hold symbol on the right corner of the ticket in the Open Orders view.
Once held, the button turns from RED to GREEN. Press the green button to release the items and allow them to be sent to the kitchen.
Select Unhold Item(s) to remove the hold.

Remove Item(s)

Select one or more items from the ticket and press the Remove Item(s) button to remove items. If the check has already been saved and reopened, it will be treated as a void.

Resend Item(s)

Allows a user to resend already printed items to be printed again.

Printing Information on Ticket

The POS provides information on whether the items have been successfully sent to order printers. It also displays a timestamp indicating when printing occurred or failed. If you encounter a "partially sent" message, it indicates that the item is configured to print on multiple printers and failed to print to at least one of them.

Save the Reopened Ticket Without Sending it to Kitchen Printer or KDS

To prevent items from being sent to the Kitchen Printer or SkyTab KDS once it is added to the ticket, please review the Hold Item(s) item functionality.

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Item Functions on SkyTab POS