Create a Ticket on SkyTab Air

Description: Learn how to create a new ticket on SkyTab Air, including selecting an order type, naming the ticket, assigning a table, and adding items.

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Select a link below to jump to a section:

• Select an Order Type
• Order Type Rules (Examples)
• Change the Order Type
• Enter a Ticket Name
• Assign a Table
• Add Items to the Ticket
• Send Options
• Reopen a Ticket

Select an Order Type

The Order Type refers to how the customer will receive their order, such as Dine In, Bar, Pickup, Delivery, or Online Ordering.

• If a default order type is not set for your job, you’ll be prompted to select one when creating a new ticket.
• If Force Selection is enabled, the system will require you to choose an order type when you start a new ticket.
  

Order Type Rules (Examples)

Order type rules may vary by configuration. Examples include:

• Dine In: Requires a guest count.
• Bar: No special rules applied.
• Pickup: Requires a name on the ticket.
• Delivery: No special rules applied.

Order types can be customized and may vary based on your business setup.

Change the Order Type

1. Log in to SkyTab Air and tap the current order type (for example, Dine In) shown in the upper left corner of the screen.
    
2. Select a new Order Type.

You can update this at any time before completing the ticket. 

Enter a Ticket Name

The ticket name is used to uniquely identify the order, making it easy for staff to find and manage the order.

Enter a Custom Ticket Name

1. Tap Ticket Name dropdown at the top of the Ticket Details pane.
   
2. Enter a Custom Ticket Name and tap Save.
    

Assign a Table

Assigning a table number ensures accurate delivery and efficient service in dine-in settings.

1. Tap the Table icon in the upper right of the Ticket Details pane.
   
2. Tap a table from the list or tap "Skip" if you choose not to select a table.
   

Add Items to the Ticket

Start building the order by selecting menu items.

Add Items

1. Tap an item to add it to the ticket.
   
2. To search, tap the search icon on the right and enter the item name in the search bar.
   
3. Tap the desired item and continue to search and select more items or tap Done Searching.

Send Options

Available Send options depend on your job’s default Send Tickets Action.

Send & Stay

Sends selected items and keeps the ticket open.

Use when:
You want to send part of an order (such as appetizers) while continuing to enter additional items.

Send & Continue (Default)

Sends the order and returns to the Ticket Grid.

Use when:
The order is complete and ready to be prepared.

Send & New

Sends the current order and immediately opens a new ticket.

Use when:
You need to start a new order right away after sending the current one.

Send & Logout

Sends the order and logs the current user out of SkyTab Air.

Use when:

Working at a shared station, you want to ensure activity is attributed to the correct employee.

Once sent, items route to any connected remote printers, such as a kitchen printer. The ticket remains accessible for adding items or collecting payment later.

Reopen a Ticket

After submitting a ticket, you’ll see your list of current open tickets.
To reopen a ticket:

• Double-tap the ticket to open it, or
• Select the ticket and tap Open.
  

What's Next?

After creating your ticket, you can manage it using options like discounts, gratuities, and more. Visit Ticket Functions Overview for details.
When the guest is ready to pay, complete your sale by following the Payment process.