Void a Cash Payment for Retail

Description: Learn how to void a cash payment for Retail.

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A cash sale can be voided through the Recall Transaction screen.

1. To better filter the Recall Transaction results, it is recommended that you first add that customer to the transaction by selecting them from the Customer Database.
2. Once the Customer is added, then select [F3] Recall Trans.
3. If the customer was not assigned to the transaction, search by Transaction Date, Transaction #, or filter by Transaction Types. These options are all radio buttons found at the top of the Recall Transaction screen.
   
4. Select the applicable cash transaction, then select Void Transaction.
5. Enter the void reason and select Void Transaction.
   
   Note: A notification will appear on the screen after the void is completed.