Resolve an Issue With Shift4 Loyalty Discount Not Applying at Checkout

Note: This feature is currently available only for Pilot users.

What is causing this Issue?

• The Reference Code in Lighthouse Business Manager (LBM) does not exactly match the Reward Reference in the loyalty portal.
• The loyalty discount in Lighthouse or the reward in the loyalty portal is set to Inactive.
• The customer does not have enough loyalty points to redeem the reward.
• Loyalty features are not enabled on SkyTab POS.

How do I resolve this Issue?

1. Check that the reward has not expired.
2. Verify the Reference Code in LBM exactly matches the Reward Reference in the loyalty portal, including capitalization and special characters.
   Reference Code in LBM:
   
   Reward Reference in the Loyalty Portal:
   
3. Confirm that both the LBM discount and loyalty portal reward are set to Active.
   LBM:
   
   Loyalty Portal: