Resolve an Issue With Shift4 Loyalty Discount Not Applying at Checkout

Note: This feature is currently available only for Pilot users.

What is causing this Issue?

• The Reference Code in Shift4 Dine Customer Hub does not exactly match the Reward Reference in the loyalty portal.
• The loyalty discount in the Customer Hub or the reward in the loyalty portal is set to Inactive.
• The customer does not have enough loyalty points to redeem the reward.
• Loyalty features are not enabled on Shift4 Dine POS.

How do I resolve this Issue?

1. Check that the reward has not expired.
2. Verify the Reference Code in the Customer Hub exactly matches the Reward Reference in the loyalty portal, including capitalization and special characters.
   Reference Code in the Customer Hub:
   
   Reward Reference in the Loyalty Portal:
   
3. Confirm that both the Customer Hub discount and loyalty portal reward are set to Active:
   
   Loyalty Portal: