Resolve an Issue for SkyTab POS Not Prompting for Shift4 Loyalty

Note: This feature is currently available only for Pilot users.

What is causing this Issue?

• Loyalty prompts are disabled in POS settings.
• The POS application has not been restarted after enabling loyalty features.
• The POS software is out of date.
• The Shift4 Loyalty integration is not installed and active.

How do I resolve this Issue?

1. Log in to SkyTab POS and ensure both toggles for Prompt for Loyalty Check-In on a Ticket’s First Save and Prompt for Loyalty Redemption on Tender are enabled on SkyTab POS.
   • Restart the POS application after enabling the toggles to apply any recent changes.
2. Confirm the POS device is running the latest available software version.
3. Verify the Shift4 Loyalty integration is installed and active in Lighthouse Business Manager (LBM).