Resolve "Card not recognized. Try again." Error on Shift4 One

What is causing this Error?

This error appears when the system is unable to successfully read or identify the ID during the scan. Common causes include:

• The ID is not fully visible within the camera frame
• Glare, shadows, or poor lighting conditions
• The camera is out of focus or moving during the scan
• The ID is damaged, bent, or worn

How do I resolve this Error?

Try the following steps before rescanning:

• Ensure the ID is placed flat and fully within the camera frame
• Improve lighting and reduce glare or reflections
• Hold the device steady while scanning
• Clean the camera lens if needed

Once adjustments are made, select Scan ID again.