Resolve "Invalid ID" Error on Shift4 One

What is causing this Error?

This error indicates that the ID was successfully scanned but did not meet verification requirements. This may occur if:

• The ID has expired
• The customer does not meet the required age (for example, under 21)
• The ID information could not be validated

How do I resolve this Error?

An ID marked as invalid cannot be used to verify customer eligibility.

• Do not proceed with the transaction if ID verification is required
• Ask the customer for another valid, government-issued ID if available
• Select Scan ID to scan a different ID, or
• Select Done to exit ID Check and return to the Home screen

If the issue persists with multiple valid IDs, contact Support for further assistance.