Description: Learn how your Workstation for Shift4 Dine displays DoorDash promotion and discount details directly on orders to simplify promotional sales reconciliation.
What This Means for You
Promotional discounts appear on each order. The exact discount amount you funded is displayed as a line item on every qualifying order on your Workstation, so you can reconcile promotional sales without cross-referencing DoorDash reports.
Merchant-funded, co-funded, and stacked promotions are all supported. All three promotion types now appear on Workstation tickets with the correct discount amounts.
Tax is calculated on the post-discount subtotal. This matches how DoorDash calculates tax, removing discrepancies between your Workstation records and DoorDash's.
Promotional orders with missing campaign IDs no longer fail. Previously, orders could fail to reach your Workstation if a campaign ID was absent. This has been resolved.
How Promotions Appear on Workstation Tickets
The ticket total in your Workstation reflects the amount you actually receive as the merchant, not the amount the customer paid in the DoorDash app. These can differ when a promotion is co-funded, meaning DoorDash covers part of the discount on your behalf. Only the portion you fund appears as a discount line on the ticket, keeping your totals accurate for reconciliation.
Here's what to expect across the three main scenarios:
Merchant-Funded Promotion
The customer sees a $5 discount ("Spend $20, save $5") in the DoorDash app and pays $25.19 after fees and tip. On your Workstation ticket, the promotion name appears as a line item with the full $5.00 discount applied. Your ticket total is $15.45, which is the item price minus the discount plus tax. You funded the full promotion, so what the customer saved and what appears on your ticket match exactly.
No Promotion
The customer pays the standard order total with no discount applied. Nothing changes on the Workstation ticket. No discount line appears, and the total reflects the full item price plus tax.
Co-Funded Promotion
The customer sees a $10 discount ("Spend $40, save $10") in the DoorDash app and pays $82.55. On your Workstation ticket, the same promotion name appears, but the discount shown is $5.00, which is your half of the co-funded deal. Your ticket total is $87.55. DoorDash covers the other $5 and remits it to you separately, which is why your Workstation total is higher than what the customer paid. This is expected and correct.
Getting Started
- Confirm your promotional campaign is configured in DoorDash Campaign Manager.
- Share your campaign reference ID with your DoorDash Account Owner. This is required for each active promotion.
- Contact your DoorDash representative to have Integrated Promotions enabled on your account. This is a one-time setup.
Once enabled, promotion details will appear automatically on qualifying orders going forward.
To learn more about setting up campaigns or account-specific questions, contact your DoorDash Account Owner.
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