Evergreen Digital Menu FAQs

What types of menus can I create with Evergreen Digital Menu?

Evergreen supports TV menu boards for in-store displays, QR code menus for tableside or takeout, and mobile-friendly web menus for guests browsing online. All three are managed from one platform and can stay in sync with your Shift4 Dine menu.

How do updates work after I make changes in Shift4 Dine?

When you update pricing, add a special, or mark an item as sold out in Shift4 Dine, Evergreen syncs that change across your connected displays. You no longer need to update your digital menus separately.

Can I customize the look and feel of my menus?

Yes. Evergreen includes professionally designed templates, customizable layouts, animations, branded visuals, and a drag-and-drop editor so you can create menus that match your brand without needing design experience.

Can I manage multiple screens or locations from one place?

Yes. Evergreen's cloud-based platform lets you manage all your devices and locations from a single dashboard — no logging into each screen individually.

Can I run promotions or highlight specials on my displays?

Yes. Evergreen includes promotion and upsell tools so you can feature specials, happy hour pricing, combo meals, or seasonal items directly on your digital menus. The platform also supports social media sync on-screen.

Does Evergreen support promotional content?

Yes. Promotional images, videos, and other display content can be configured within Evergreen.

Does Evergreen integrate with Shift4 Payments or Online Ordering?

No. Evergreen uses Shift4 Dine menu data and does not integrate with Shift4 Payments or Online Ordering.

Is Evergreen available where I operate?

Evergreen Digital Menu is available to Shift4 Dine merchants in the United States, Canada, the United Kingdom, and Ireland.

How much does Evergreen cost?

For pricing details, contact Evergreen directly at [e-mail] or 619.512.2337.

Can I try it before committing?

Yes, Evergreen offers a free trial with no credit card required. Visit evergreenhq.com/evergreen-digital-menus to request a demo or get started.

How do I get started or request a demo?

Visit evergreenhq.com/evergreen-digital-menus to request a demo or learn more.

Where can I manage or disconnect the integration?

You can manage your Evergreen account through admin.evergreenhq.com and disconnect the integration through Marketplace.

Where can I go for support?

Contact Evergreen directly at [e-mail] or 619.512.2337. You can also visit their help center at evergreen.helpscoutdocs.com.

Internal-Facing FAQs

What Shift4 APIs or webhooks does Evergreen use?

Evergreen connects to Shift4 Dine to sync menu data to digital displays. It is not integrated into Shift4 Payments, does not use the Batch Ticket Updated webhook, and does not consume the Online Ordering V3 Menu and Order APIs.

What is the onboarding flow for a merchant?

Evergreen uses the Lighthouse Token Flow (OAuth). When a merchant connects through the Marketplace, they are redirected through the OAuth2 callback flow to authenticate with Evergreen's platform.

What POS does this integration support?

Shift4 Dine. No other Shift4 POS platforms are supported at this time.

What happens if a merchant uninstalls the integration?

Evergreen captures uninstall events via the Uninstall Request URL. When a merchant removes the integration from Marketplace, Evergreen is notified and can deactivate the merchant's account accordingly.