Enable Deliverect in the Customer Hub

Description: Learn how to connect Deliverect to your Shift4 Dine account to manage orders and menus across multiple delivery platforms and locations from one place.

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Overview

Deliverect is a restaurant technology platform that connects delivery, ordering, and fulfillment platforms — including DoorDash, Uber Eats, and Grubhub — directly to Shift4 Dine. Once connected, orders from third-party delivery channels are routed automatically into the POS, and menu changes made in Deliverect are pushed to all connected platforms simultaneously. Deliverect is designed to support multi-location operations, from a handful of restaurants to large enterprise chains managed from a single dashboard.

Important: Deliverect is only available to merchants with three or more locations. The Deliverect integration does not connect to Shift4 Payments and does not use the Batch Ticket Updated webhook. Order and menu data flow only through the Online Ordering V3 APIs.

Before You Begin

Confirm the following before starting:

• Shift4 Dine is active at your location
• You have admin access to the Shift4 Marketplace
• You have three or more locations
• You have a Deliverect account (visit deliverect.com or request a demo at deliverect.com/en/request-a-demo to get started)
• You know which delivery and ordering platforms you want to connect to
• Your restaurant is located in a supported market (see FAQs for country availability)

Limitations

Review the following before installing:

• Your POS terminal must be powered on for orders and menu updates to sync
• Locations are configured as either tax-inclusive or tax-exclusive — taxes cannot be mixed within a single location
• Items with a flat-price tax are automatically disabled in Deliverect
• Modifiers or modifier sets attached to items with different tax rates may be disabled to prevent tax mismatches
• Menu schedules are not pulled in from Shift4 Dine and must be set up manually in Deliverect
• Menu item images do not sync from Shift4 Dine and must be uploaded manually in Deliverect Menu Manager
• Modifiers and modifier sets must use flat pricing — percentage-based modifier pricing is not supported, and affected items will be marked inactive.
• Menus must be configured separately for each location
• Item quantity (stock) tracking is not supported
• Items sold by weight are not supported and will be disabled
• Open (customer-set price) items are not supported and will be disabled
• Modifier set names must be unique within a location
• Additional delivery address details do not appear on the printed receipt, but are saved as delivery instructions on the order
• Orders that include a tip and are not already marked as paid will be rejected

Step 1: Install Deliverect From Marketplace

1. Log in to the Customer Hub.
2. Select Marketplace.
   
3. Search for Deliverect or browse to locate the listing.
4. Select Install on the Deliverect listing.

Note: Installing from the Marketplace starts the connection, but activation is not automatic. Deliverect requires your location details to complete setup (see Step 2). No new hardware is required.

Step 2: Provide Your Location Details to Deliverect

1. After installation, contact the Deliverect team with the location ID(s) for the restaurant location(s) you want to connect.
2. Deliverect sets up your location(s) on their platform.
3. Once your location is ready, Deliverect activates it and completes the Marketplace installation request.

Your location is now registered and available for menu sync and order processing.

Step 3: Add Your Delivery and Ordering Channels

1. Log in to your Deliverect account.
2. In the sidebar, go to Locations > Stores.
3. Select Add store, choose the location, and confirm its address.
4. Select the ordering channel you want to add — DoorDash, Uber Eats, Grubhub, or others.
5. Log in to the delivery platform if prompted to complete authorization.
6. Select the Deliverect menu to publish to the store. 
   Important: Publishing a menu will overwrite any existing menu on that ordering channel. Confirm your menu is complete before proceeding.
7. Agree to the terms and complete the request.

Repeat for each delivery platform and location you want to connect. Once a store is activated, orders will begin appearing in Deliverect and in Shift4 Dine.

Step 4: Configure Your Menu

1. In Deliverect, go to your Menu dashboard.
2. Confirm items, categories, prices, and availability have synced correctly from Shift4 Dine.
3. Upload menu item images directly in Deliverect Menu Manager — images do not sync from Shift4 Dine.
4. Set up your menu schedule in the Deliverect UI — schedules are not pulled in automatically.
5. Make any channel-specific adjustments needed.
6. Save your changes.

Step 5: Test the Integration

1. Confirm your POS terminal is powered on.
2. Place a test order on one of your connected delivery platforms.
3. Confirm the order appears correctly in Shift4 Dine with the correct channel source identified on the ticket.
4. Make a test menu change (such as marking an item as sold out) in Deliverect and confirm that the change is reflected across all connected channels.
5. Review the Deliverect analytics dashboard to confirm that order and revenue data are populating correctly across all locations.

FAQs

What delivery platforms does Deliverect support?

Deliverect supports 1,000+ certified integrations, including DoorDash, Uber Eats, and Grubhub. Visit deliverect.com or contact their team for a full list.

Do I need to manage menus separately in Deliverect and Shift4 Dine?

No. Deliverect syncs menu items and pricing from Shift4 Dine and pushes updates to all connected delivery channels via a single dashboard.

Does this work for restaurants with multiple locations?

Yes. Deliverect is designed to support multi-location operations, from a handful of restaurants to large enterprise chains. Operators can manage all locations independently or in aggregate from the Deliverect dashboard, with consolidated analytics across every connected delivery channel and location.

Is there a minimum number of locations required?

Yes. Deliverect is only available to merchants with three or more locations. Merchants with one or two locations are not eligible.

Do I need special hardware?

No. Deliverect connects via software integration — orders flow into your existing POS setup automatically once configured.

How do I get pricing?

Deliverect offers flexible, quote-based pricing that scales from 5 to 5,000+ locations. Visit deliverect.com/en-us/pricing or request a demo for a custom quote.

Which markets is Deliverect available in?

For Shift4 Dine, Deliverect is available in the United States, Canada, the United Kingdom, Ireland, Spain, Germany, and Australia. 

Why aren't orders or menu updates syncing?

The most common cause is the POS terminal being powered off. If the terminal is on and syncing still isn't working, contact Deliverect support.

Where can I manage or disconnect the Deliverect integration?

Log in at deliverect.com to manage your account. To disconnect, uninstall Deliverect through the Shift4 Marketplace.

Need Help?

For Deliverect support, email [e-mail] or visit help.deliverect.com.

For pricing and demos, visit deliverect.com/en-us/pricing.

For Shift4 Dine configuration, contact Shift4 Support.