Enable LoyaltyMatch in the Shift4 Dine Customer Hub

Description: Learn how to connect LoyaltyMatch to your Shift4 Dine account to award loyalty points based on guest transactions and manage a branded loyalty program.

Overview

LoyaltyMatch is a loyalty program platform that integrates with Shift4 Dine and awards loyalty points based on closed transactions. Operators configure earning rules, rewards, and program settings through the LoyaltyMatch platform.

LoyaltyMatch can:

Award points based on closed tickets from Shift4 Dine
Support configurable earning rules and reward catalogs
Allow operators to define point thresholds and redemption rules
Provide a branded guest-facing portal for viewing point balances, browsing rewards, and redeeming rewards

Before You Begin

Confirm the following before starting:

Shift4 Dine is active at your location and processing transactions
You have admin access to Marketplace
You have a LoyaltyMatch account (visit loyaltymatch.com or contact LoyaltyMatch at support@loyaltymatch.com to get started)

Important: LoyaltyMatch awards points based on closed tickets received from Shift4 Dine. Points are not awarded retroactively. Only transactions processed after the integration is active generate loyalty points.

Ensure Shift4 Dine is processing transactions correctly before activating LoyaltyMatch. Transactions that do not close properly in Shift4 Dine will not trigger point accrual.

Step 1: Install LoyaltyMatch From Marketplace

Log in to the Shift4 Dine Customer Hub.
Select Marketplace.
Search for LoyaltyMatch or browse the Loyalty category.
Select Install on the LoyaltyMatch app page.
Complete the installation process.

After installation:

LoyaltyMatch receives the installation request and provisions the connection.
You are redirected to loyaltymatch.com/shift4pos to complete account setup.
LoyaltyMatch begins receiving closed ticket data from Shift4 Dine.

No menu synchronization or additional POS configuration is required.

Step 2: Configure Your Loyalty Program

You can:

Configure branding, including program name, logo, colors, and guest-facing identity
Define point earning rules — how many points guests earn per dollar spent or per transaction
Build a rewards catalog — add the rewards guests can redeem (complimentary items, discounts, tickets, experiences, etc.)
Set point thresholds and redemption rules
Configure enrollment settings — how guests join your loyalty program and how they access their points balance and rewards
Review and activate the program

Step 3: Test the Integration

Process a test transaction in Shift4 Dine.
Confirm LoyaltyMatch receives the transaction data.
Verify points are awarded according to your earning rules.
Confirm the guest-facing rewards portal displays the expected branding and rewards.
Test a reward redemption.

FAQs

Does LoyaltyMatch integrate with Shift4 payment processing?

No. LoyaltyMatch uses closed ticket data from Shift4 Dine only. It is not connected to Shift4 Payments or the Online Ordering APIs.

Will LoyaltyMatch change how my team processes transactions in Shift4 Dine?

No. LoyaltyMatch listens to closed ticket data in the background. Your team processes transactions in Shift4 Dine exactly as they normally would — there are no changes to POS workflows.

Which markets is LoyaltyMatch available in?

LoyaltyMatch is available to Shift4 Dine merchants in:

United States
Canada
United Kingdom
Ireland

Where can I manage or disconnect the LoyaltyMatch integration?

You can manage your LoyaltyMatch account at loyaltymatch.com or disconnect the integration through Marketplace.

How do I get pricing information?

LoyaltyMatch pricing is customized based on your venue. Visit loyaltymatch.com/contact or contact LoyaltyMatch at support@loyaltymatch.com for details.

Need Help?

For LoyaltyMatch support, email support@loyaltymatch.com or visit support.loyaltymatchondemand.com.

To request a demo, visit loyaltymatch.com/contact.

For Shift4 Dine configuration, contact Shift4 Support.

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