Shift4 One FAQs (Australia)

Availability: Australia

Can the device take payments anywhere?

Yes! As long as mobile data coverage is available, the device can be used for click and connect, delivery.

How do I initiate a payment on the device?

Initiating a payment is easy and convenient: simply enter the payment amount on the main screen and press the Pay button. The device will then prompt the customer to use their preferred payment method.

Does the device batch out automatically?

Yes! You can set the timing for groups of finalized transactions to be automatically sent for processing.

How do payments from Shift4 work?

When processing payments with Shift4, we collect your data transactions from 00:00-23:59. After calculating your fees, the net amount from these transactions is paid to your bank account as a settlement payment. The daily settlements are:

• Paid on every bank day for payments made during the previous banking day.
• Not made on weekends and bank holidays.
• Paid on the next banking day for payments made before a non-banking day.
• Paid as a combined settlement with the next banking day for payments made on a non-banking day.

Can I use the device without a Wi-Fi connection?

Yes! The device is designed to work out of the box, without the need for Wi-Fi. It is equipped with a SIM card and can be used as a payment device at all times.

Does the device support manual key entry?

Yes! Although the risks of increased fraud and chargebacks should be considered before enabling, the device does completely support the manual entry of card information.

What options does the device have for receipts?

After the transaction is approved, the customer is presented with options for a print receipt, email receipt, or no receipt. These options can be configured in the Customer Hub.

I’d like to order merchandising materials for my store (thermal rolls, stickers, Tax Free envelopes, etc.),
what can I do?

We offer a wide range of merchandising materials ready for you to order directly from the Global Blue website in the “Help for Retailers” section. There, you’ll be able to request the exact quantities you need. If you have any trouble with the form, our Merchant Customer team is happy to help, just reach out.
If you didn’t find what you are looking for in our FAQs, our support team is always here to help - feel free to reach out using the contact details below.