Initialize the PAXSTORE Application for SkyTab Mobile

Description: Learn how to initialize the PAXSTORE application for SkyTab Mobile.

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PAXSTORE App

The PAXSTORE application has to initialize so the device can process.

1. Tap on the PAXSTORE app.
   
2. The PAXSTORE app will launch, but the installed version of PAXSTORE is typically outdated. The PAXSTORE app will immediately begin to download the latest version and will close by itself and update. 
3. Wait a minute or 2 for the PAXSTORE app to update, and then re-launch the PAXSTORE app.
4. If a prompt displays asking to agree to the IZat location services, touch accept/agree.
5. The terminal will now begin downloading the apps: SkyTab, SkyTab SOLO and PAX BroadPOS Shift4.  
6. If the terminal fails to download any of the apps or says login failed, follow one of the troubleshooting steps.

Note: BE PATIENT!!!! The apps can take a few minutes to download. If the apps fail to download after a while, try one of the troubleshooting steps.

• Apps Aren't Downloading Option 1
• Apps Aren't Downloading Option 2
• Apps Aren't Downloading Option 3

Apps Aren't Downloading Option 1

Double Tap On The PAX Logo

1. With the PAXSTORE app open on the main screen, tap on the 3-line menu button on the top left of the screen.
   
2. Tap twice on the large PAX logo on the top center of the screen. The terminal will briefly pop up "Synchronizing tasks," and usually, the terminal will ding.
   
3. Continue to occasionally double-tap on the PAX logo to motivate the terminal until all apps and processing parameters have been downloaded.
4. This step may continue not to work; if so, try an alternate solution.

Apps Aren't Downloading Option 2

Reboot the A930

1. Press and hold the power button on the top right of the screen of the A930.
   
2. Touch Reboot. The terminal will power off and back on.
   
3. Once the A930 has powered on, touch PAXSTORE to relaunch the app, and it will begin downloading. If it does not, try an alternate solution.

Apps Aren't Downloading Option 3

Force Stop The PAXSTORE App

If you tried the other troubleshooting steps and neither worked:

1. Press the Home key on the bottom of the screen.
2. Tap Settings.
3. Swipe up and tap Apps.
   
4. Swipe up and Tap PAXSTORE.
5. Tap Force Stop.
   
6. Tap Storage.
7. Tap Clear Data.
   
8. When asked, "Delete app data?" tap OK.
9. Touch The Home Key.
10. Tap PAXSTORE.

This process causes PAXSTORE to act as if it was just launched for the first time and will re-trigger the app to download any incomplete tasks.

Return to SkyTab POS Software Initialization Steps.