Description: Configure the merge feature on your KDS, which allows you to merge tickets manually or automatically based on predefined criteria.
- Tap on the gear icon near the bottom left of the screen to open the Settings screen.
- Use the radio button to select your Ticket Merge preference: Manual via Ticket Menu or Auto from the Ticket Actions section in Settings.
- Tap Done to save your settings.
Manual Merge
Tickets may only be merged if they are from the same order. This usually occurs when a ticket has been sent to the kitchen, and then more items are added (usually under a new seat), and the ticket is sent with the new items. Learn how to merge tickets below.
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To merge tickets, select the 3 vertical dots (ellipsis) in the upper right corner of the ticket. From the dropdown, select Merge.
- Use the checkbox underneath each ticket to select it to be merged.
- Press Merge Selected Tickets.
- Once tickets have been merged, they cannot be unmerged.
- If no tickets appear, no other tickets can be merged with it.
- Merged tickets will sort items under the seat number, so if two merged tickets each had items for S1, they will be merged under S1.
- If the same item is on two merged tickets, they are shown twice. Use the "Group" function to roll up quantities.
Auto Merge
- For Automatic Merge, specify the duration from the original ticket for new rounds to merge.
- Notifications appear in the ticket header and are cleared by tapping the header. This option streamlines the process by reducing manual intervention.
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