Configure SkyTab KDS Multi Stage Fulfillment

Description: Learn how to enable and customize Multi Stage Fulfillment to manage how tickets flow from one station to another station.

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Multi Stage Fulfillment:

• Supports complex routing in kitchens with multiple kitchen lines
• Allows for two-stage expo fulfillment
• Provides the ability to do full assembly line style preparation across multiple KDS stations

Important: Multi Stage Fulfillment is configured at the device level for each KDS. Before the sending KDS is allowed to save, Multi Stage Fulfillment must be enabled on the receiving KDS, or you will get an Error 400 bad request.

Configure a KDS Device to Send with Multi Stage Fulfillment

1. Tap on the gear icon near the bottom left of the screen to open the Settings screen.
   
2. Under Ticket Actions, go to Multi Stage fulfillment and slide the toggle to enable it. 
   
3. Since this device will notify other devices, we must select which device will receive the notification. Under the "Send to:" dropdown, select an option (Expo, Runner, Grill).
   
4. Tap Done to confirm.

With this setting enabled, once a ticket is completed at a station, a notification will be sent to the designated "Send To" station.

Configure a KDS Device for Receiving with Multi Stage Fulfillment

1. Tap on the gear icon near the bottom left of the screen to open the Settings screen.
   
2. Under Ticket Actions, go to Multi Stage fulfillment and slide the toggle to enable it.
   
3. Under "Receives from:" you can see the device from which the current screen will receive a ticket. Currently, this device receives orders from the Expo device.
   
4. Use the "Show Tickets When" setting to control the visibility of new tickets on any station set to receive from another station.
   1. By default, this setting is configured as "Immediately," so tickets will be visible as soon as they are created, but fulfillment notifications will not be shown until the whole ticket is completed. 
   2. Select "Previous Station" to hide tickets from showing up until at least one previous station has fully completed their ticket.
5. Tap Done to confirm.