Finalize Tips Immediately on SkyTab POS

Description: Learn about updates to SkyTab POS that simplify payment capturing and tip adjustments, including changes to how pending tips are identified and the enablement of an existing setting to ON for all merchants.

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With these changes, it is strongly recommended that any employee who is expected to earn and manage adjusting their tips themselves have the Job level clock out restriction for Complete Tickets and Tips enabled.

Here’s What You Need to Know

• Tips Must Be Entered Before Your Batch Time: Once the batch closes, no more tip adjustments can be made from the POS.
• After Your Configured Batch Close Time: Payments are finalized, and tips can’t be added or changed.

What’s changing and why?

To meet our mandate of capturing 100% of submitted transactions, SkyTab POS is simplifying how payments are captured with minimal impact on how tips are adjusted. We are enabling a setting for all merchants, and within the Adjust Tips screen, we are changing how tips needing to be adjusted are identified.

Previously the setting for "Finalize All Credit Cards Immediately With No Tip" removed the Pending Tips section and moved all tickets to Finalized. With these changes, the Tip Adjust screen will focus on Tip status rather than Transaction status to allow users to understand the tip flow better.

What will I see?

The Tip Adjust screen now shows Tickets based on Tip status, not payment status.

Tips show as either Pending, Adjusted or as a review of the Previous Day (Tickets on the previous day are not editable).

A note explaining where tips may be is included for ease of use.

A warning showing the Batch Time for the location alerts users to the latest time when a tip adjustment can be made. 

Under Manager > Settings > Business > Advanced, you may see a change of the setting name and all merchants will see the setting as enabled and no longer user configurable:

Previous setting name:

New setting name:

Note: Enabled by default and no longer user configurable.

From the employee dashboard, tips not manually adjusted will continue to show, ensuring any Job level clock out restrictions are honored.

Users who need to bulk adjust tips to $0 can do so with the "Adjust All Pending Tips To $0.00" button. This will prompt the user about the total number of tickets being adjusted to $0.

And provide a confirmation message after it is completed.