Resolve Delivery Cash Sales Showing as "Other Payments" on Driver Summary in QSR

What is causing this Issue?

If you assigned a Delivery ticket to a driver for delivery and then close that ticket out as “Cash,” it affects the driver’s report negatively. The driver’s summary report will NOT show that sale listed in the log of sales they did. Instead, the payments for these tickets are reported to the bottom portion of the report for “Other Payments.”

How do I resolve this Issue? 

If you are accessing the Checks button, opening the Delivery ticket(s), and paying it out as “Cash," it closes the ticket as an in-house payment. This is not how the QSR & Delivery software is designed to handle Cash Delivery tickets.

The correct method to ensure all Cash Delivery tickets report to the Driver Summary correctly is to leave them all open and unpaid. When settling the driver at the end of the driver’s shift, any ticket assigned to that driver that is unpaid is automatically closed as Cash, and the report is accurate.