What is causing this Issue?
If you are using the QSR & Delivery system, trying to ring in an item with half toppings the price of the entire item may drop to zero. Then the price will jump back up to the correct price when it has a full topping.
This occurs when Matrix Pricing (and only for matrix pricing) is applied to an item, but someone neglected to apply pricing to the half-toppings (can also apply to 1/3 and 1/4 toppings). Therefore, when ringing in the 1/2 topping, it’s pulling a $0.00 price and adjusting the parent item as such.
How do I resolve this Issue?
Access that item from the Menu Setup screen, Admin > Config Tools > Menu, and select the menu item to open it up to view its item detail properties.
On the right side, select the number next to the Matrix Pricing level. Select 1 to view the 1/2 topping (and 1/3 and 1/4 if applicable) between 0 and 1. Repeat this all the way to 10, so apply 1/2 toppings (and 1/3 and 1/4 if applicable) for each Matrix level of pricing.
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