Spring Release Notes - SkyTab POS v1.113.9

SkyTab POS v1.113.9 Spring Release Plan

• Released to all merchants as optional: Thursday, March 20th, 2025
• Released to all merchants as required: April 1st, 2025

New Features

• Added the ability to configure and print a Revenue Center on a guest check
• Added a setting by Job that allows configuring a Default Action for the Send Ticket button. The Send Ticket button on the POS screen will display this Default Action.
• Added support for Givex gift cards
• Added the Dispute Manager module in Lighthouse Business Manager, which allows merchants to view and respond to disputes with the needed evidence
• Added the ability to show all Clocked-in employees, regardless of the clock-in date, on the Manager > Timeclock screen
• Added the “Show Financial Info” option under Ticket Printer (Advanced) settings to print ticket financial information at the bottom of the remote ticket printer
• Added the ability for the SNBC S80 remote printer to print in Korean
• Added Time Zone settings for all US territories
• Fixed an issue where Balance Inquiries and Reloads failed for Givex gift cards that use Track 1 for the gift card number
• When a tip is directly adjusted by the customer on a payment device (PIN Pad, Customer-Facing Display, etc), it is now automatically placed on the Adjusted Tips tab on the Tip Adjust screen.
• The Adjust Tips screen now follows the Auto-Close Batch time instead of the start of business day time when moving credit card transactions from the Pending and Adjusted tabs to the Previous Day tab.
• Canada Only: Added support for Debit transactions on the SkyTab Customer-Facing Display

Improvements

• • If a POS station has a Station Name assigned to it, that name will now display in on-screen error messages instead of the Terminal Number.
  • Added a setting to limit the number of guest checks printed before needing a manager override
  • Added a new, optimized header format option for remote printer tickets
  • The merchant’s DBA name is now included in the 'Notify Customer' text message
  • Added support for the Canadian French language
  • Updated the text and button behavior on the Tip Adjustment screen to improve clarity for end users
  • If a user attempts to use Manual Credit Card Entry while in Offline Mode, a message will now inform the user that it is not available
  • Added the ability to print itemized details on credit payment receipts
  • Added the ability to enable label printer settings for Buzzer and Continuous Print
  • Added the ability to quickly set a menu item as Available or Unavailable from the Item Description box
  • Updated the ability for users to change the Prompt for Tip on Payment Device setting.
  • The “Include All Credit Card Payments in the Daily Batch” option on the POS is now enabled by default. Shift4 Support must make any changes to this option.
  • Added messaging to the Tip Adjust screen regarding the new workflow for adjusting tips.

Bug Fixes

Printing & Receipt Issues 

• Fixed a seat sorting issue that occurred when a ticket that was grouped by course was printed
• Fixed an issue where the receipt print selection dialog would reappear after selecting an option
• Fixed an issue where a local ticket printer, with one or more menu items assigned to it, would continue to print items even after being changed to a local receipt printer
• Fixed an issue where a menu item with a default quantity of “0” could still be added to a ticket
• Fixed an issue where the Commit Time was not displaying on the ticket for menu items that do not have a kitchen printer assigned
• Fixed an issue where the Advantage Program Total Cash Price would print incorrectly on the receipt when the Save & Print button was used
• Fixed an issue where the item sent timestamp would not display for items that have their printers deactivated
• Fixed an issue where the Print or Send button pressed repeatedly could send duplicate prints
• Fixed an issue where duplicate tickets could be sent to remote printers when using SkyTab Glass
• Fixed an issue where the Pre-Auth amount was charged in full after a payment refund was completed 
• Fixed an issue where a ticket could be printed multiple times on a remote printer after adding an item to the ticket
• Fixed an issue where the failover printer did not add timestamps to the menu items
• Fixed an issue where House Account Payment Receipts could not be reprinted
• Fixed an issue where the Default SkyTab Glass printer did not print if the printer type was set to USB printer
• Fixed an issue where the Fulfillment Printer assigned to a KDS would not print a slip upon order completion

Ticket Management & Seat/Ordering Flow 

• Fixed an issue where items with special requests were duplicated, and the special request on the duplicated item was applied incorrectly
• Fixed an issue after using the long press option to change assigned seats, causing the Employee Dashboard to display unexpectedly
• Fixed an issue where the special request sort order was lost after sending a ticket
• Fixed an issue where adding a ticket before combining tickets from the manage ticket screen created a ghost check
• Fixed an issue where split by seat was taking slightly longer than expected
• Fixed an issue where Item Options would remain selected after closing a ticket
• Fixed an issue where a ticket that is open on one terminal would not display as locked on another terminal
• Fixed an issue where a ticket could occasionally not be completed
• Fixed an issue where the items on a ticket could disappear if that ticket was repeatedly selected/de-selected on the ticket grid screen
• Fixed an issue where two Menu Item Requirements windows would pop up when a user was missing a required modifier
• Fixed an issue where there was a slight delay when a user quickly added multiple menu items to a ticket
• Fixed an issue where a “,” comma symbol could not be used in the House Account Threshold field 
• Fixed an issue where a ticket could be re-sent or appear incorrectly in certain remote printer scenarios
• Fixed an issue where an order that came through Caller ID did not have the correct Order Type assigned to it
• Fixed an issue with the Table Name or Number not being saved to the ticket

Payment, House Account & Refunds 

• Fixed an issue where the user wasn’t being prompted for Cash Counted
• Fixed an issue where a pending payment was added to a ticket even if the credit card was removed before the transaction processed
• Fixed an issue where the drawer cash count would not update if a till was closed by one employee and then re-counted by another
• Fixed an issue where a house account payment while in the middle of creating a ticket caused a system error
• Fixed an issue where an error occurred when open refunds were attempted from two terminals simultaneously
• Fixed an issue where paying a house account while in the middle of creating a ticket caused a system error
• Fixed an issue where the Calculated Total + Tips was printing on the Guest Check and Merchant Copy when the Show Calculated Totals option was set to None
• Fixed an issue where a pending payment was added incorrectly 
• Fixed an issue where a transaction that was marked as Resolved was not updated from Pending to Finalized
• Fixed an issue where a House Account Balance was not correct after voiding a ticket paid with a House Account tender
• Fixed an issue where an Open Cash Refund would add to the Cash Received total
• Fixed an issue where Refunded tickets were moved to the Finalized tab when the “Include all Credit Card Payments in the Daily Batch” option was disabled
• Fixed an issue where Gift Card payments could not be completed on the Completed tab
• Fixed an issue where an Open Cash Refund could fail or cause issues
• Fixed an issue where an Open Refund to a GIVEX gift card could fail
• Fixed an issue where a Gift Card Reload could be duplicated
• Fixed an issue where the Pre-Auth amount was charged in full after a payment refund was completed 
• Fixed an issue where House Account Payment Receipts could not be reprinted
• Fixed an issue with the Debit tender displaying on the Take Payment screen if it was inactive
• Fixed an issue where a refund to a Gift Card could not be completed
• Fixed an issue where voiding a House Account Payment that included a tip would leave the tip amount on the House Account
• Fixed an issue where a refund to a GIVEX gift card could fail 
• Fixed an issue with voiding offline transactions

Employee & Timeclock 

• Fixed an issue where a new phone number assigned/edited for an employee and then cloned did not carry over the original employee’s jobs and permissions
• Fixed an issue where checking break status on two separate terminals caused a mismatch or left one terminal showing the employee as on break
• Fixed an issue where the Merge Shift icon would show up after adding tips and notes to a newly added shift
• Fixed an issue where shift changes are saved but appear as duplicated on the Timeclock screen
• Fixed an issue where the wrong user would show as Approving a Ticket Void on the Void Detail by Employee Report 

Navigation, UI & Visual Layout 

• Fixed an issue where the POS screen would flash when navigating to the Advantage tab
• Fixed an issue where the navigation bar was appearing when the guest count dialogue was shown
• Fixed an issue where the navigation bar was appearing when it shouldn’t while adjusting customer information
• Fixed an issue where multiple dialogue windows could be opened at the same time when tapped quickly
• Fixed an issue where the Open Refund button was not positioned correctly on the screen
• Fixed an issue where a large number of order types caused the Order Type Header to get cut off
• Fixed an issue where the Customer-Facing Display (CFD) might show an incorrect card type of Unknown
• Fixed an issue where the Credit Card Manual Entry dialogue window would not appear on the screen if the SkyTab language was set to something other than English
• Fixed an issue where the Name Required dialog box stayed on the screen after the ticket was sent

Manager Options & Settings 

• Fixed an issue where navigating to Manager>Settings>Hardware played two audio chimes instead of one.
• Fixed an error message that presents when trying to configure a discount without an amount. Instead of including currency, the new message states, “0 not allowed.”
• When creating a new modifier, the default value for “Display item options until dismissed” is now set to true, and the setting is taken out from under the “Modifier set required” toggle.
• Fixed an issue where attempting to change the Failover Printer setting to “None” would cause an error while saving.
• Fixed an issue where an employee with a job that does not have permission to view Hidden Menu Parts could still view them

Localization & Language 

• Fixed an issue where some field names would have quotations around them when translated into another language
• Fixed an issue where the translation of some items was reset back to English when navigating to the Reporting or Timeclock tabs
• Fixed an issue where the “Select Up To” label on the Modifier Selection screen was not translated into the proper language
• Fixed an issue where the All Users label on the Finalize Tips screen was not translated when SkyTab language was set to Spanish or German
• Fixed an issue where multiple fields were not searchable after being translated to another language
• Fixed an issue with order entry when SkyTab language is set to Spanish
• Fixed an issue where the L1400 did not respect the Currency setting configured in Lighthouse Business Manager

Performance & Stability 

• Performance improvements for the “Add Ticket Item” action
• Fixed an issue where split by seat was taking slightly longer than expected 
• Fixed an issue where multiple dialogue windows could cause system errors
• Increased performance of Ticket-Grid screen when viewing ticket summaries
• Fixed an issue where quickly tapping the “-” minus button next to the guest count could cause a system error
• Fixed an issue where a system error could occur when navigating away from the Employee Dashboard and immediately logging out of the POS
• Fixed an issue where using an external keyboard could cause a system error on the POS
• Fixed an issue where a slight delay occurred when creating a new ticket if the “Display Order Numbers” option was enabled

Other Enhancements & Fixes 

• Fixed a typo in the auto log out message
• Fixed the reservation calendar so it shows the full month, ensuring no missing lines when the week starts on Monday
• Fixed an issue where adding a new employee without completing mandatory fields was possible
• Fixed an issue where an inactive gift card could not be activated from a SkyTab Mobile device
• Fixed an issue where SkyTab could go into Offline Mode after a declined error using the Credit Manual tender
• Fixed an issue where a Void Slip was printed for a deferred SkyTab Online order that had not reached its scheduled print time yet
• Canada Only: Fixed an issue where Balance Inquiries and Reloads failed for Givex gift cards using Track 1