SkyTab POS Loyalty Points Overview

Description: Learn how loyalty points are earned and how to view them on SkyTab POS. Drive customer engagement and return visits to a location by offering rewards for continued patronage with the loyalty program.

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Loyalty is based on using a customer's phone number to track purchases and earn loyalty points that can then be used to redeem loyalty rewards. Points are earned based on the dollar amount of a ticket that is closed when a loyalty member is attached to a ticket. Configure your loyalty rewards on Lighthouse and consist of ticket level percent off and dollar amount off discounts that can be applied to a ticket for a specific amount of points. 

How Points are Earned

1. Loyalty Program points are earned based on points per the whole dollar spent rounded up to the nearest dollar.
2. To use Loyalty on SkyTab POS, it must be enabled and configured on Lighthouse.
3. At any point in time, you can remove a loyalty member from a ticket by detaching the customer from the ticket.
   • This removes any previously applied loyalty rewards from the ticket.
4. Loyalty points are only earned and redeemed when a ticket is fully paid and closed out.
   1. Loyalty points are NOT earned when purchasing or refilling Gift Cards.
   2. Loyalty points are NOT earned when paying with the House Account tender.

View a Loyalty Members Information on the Loyalty Summary screen

• After looking up a loyalty member using their loyalty phone number, you are presented with the Loyalty Summary screen showing the following information:
  
  
  • Loyalty Phone Number
  • Loyalty Member first name and last name (if provided)
  • Available Point Balance
  • Available Loyalty Points
  • Available Loyalty Rewards for redemption
• The following options are available on the Loyalty Summary screen:
  • Print a summary of a member's points on a physical receipt
  • Adjust a loyalty member points balance
  • Select an available loyalty discount to apply to the current ticket
  • Attach a loyalty member to a ticket using the Ok button
  • Cancel out of the Loyalty program to skip adding a loyalty member to a ticket using the Cancel button.
• If a loyalty member does not have enough points for any available loyalty rewards, the following screen displays:
  

• If there are no menu items on the ticket, you are presented with the following screen:
  
  
  
• If a loyalty member was marked as Inactive on Lighthouse, the following screen displays:
  
  
  • REACTIVATE LOYALTY MEMBER button: Use to reactivate the loyalty member and reset the marketing opt-in status.

Print a Loyalty Members Points Summary 

• On the Loyalty Summary screen, select the Print button to print a physical receipt summary of a loyalty member's current point balance.
  
  
  
• Screenshot of printed loyalty summary slip:
  

Adjust Loyalty Members Points

• Users have the ability to add points to a loyalty member account from the Loyalty Summary:
  • Select the Adjust button.
    
  • Type in a reason for adjusting points, then enter the points you want to add to the loyalty membership using the number pad and select the Ok button.
    

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