SkyTab Fiscalization FAQs (Spain)

Availability: Spain

At this time, SkyTab support is limited to Spanish territories governed by the VeriFactu framework. This covers all regions of Spain except the Basque Country (Álava, Bizkaia, and Gipuzkoa) and Navarra, which operate under separate fiscal regulations.

Where can I find the invoice series and number?

Invoice series and numbers are available in Lighthouse Business Manager. Navigate to Reporting > Fiscalization > Invoices and look for the Series and Number column in the invoice list.

What should I do if an invoice is missing from Lighthouse?

If an invoice does not appear in Lighthouse, follow these steps:

1. Check operational status.
2. Refresh the invoice list and confirm the selected date and time range.
3. If the invoice is still missing, gather the following information:
   • Order number
   • Terminal or device name
   • Timestamp of payment
   • Any visible error messages (for example, Printing Failed)
4. Escalate the issue to Support.

What does “Requires Inspection” or "Requires Correction" mean?

If the invoice displays one of the mentioned statuses, it was not accepted by the Tax Authority and requires review. This status should not appear, indicating a system misconfiguration or unexpected issue. Currently, the system lacks tools for merchants to manually correct invoices, so this needs escalation to the engineering team.

Can tickets be reopened or payments voided after closure?

No. Once a ticket is closed in Spain, it is immediately reported to the Tax Authority and becomes a legally issued invoice. Closed tickets cannot be reopened or voided.

How are refunds handled in Spain?

Refunds generate a separate correcting invoice (Factura Rectificativa) that reflects only the difference. The original invoice remains unchanged.

What happens if the POS is offline?

SkyTab POS can continue to process transactions and close tickets while offline. Invoices generated while offline are stored locally on the device and are automatically uploaded to the tax authority once the device reconnects to the internet. You can monitor the connection status using the Status Monitor.

How can customers verify their receipt?

Printed receipts in Spain include a QR code that customers can scan to verify their invoice on the Tax Authority portal. A green check indicates the invoice is registered. A yellow warning indicates the invoice has not yet been found, which can occur if the POS is offline or still syncing.