Payment Flow on Harbortouch Retail v04.19.06.03 and Above

Description: Review the payment flow on v04.19.06.03 and above versions and the steps on how to complete a credit/debit/EBT or manual transaction with the Ingenico PIN Pad.

Important: This payment flow looks the same on this software version regardless if the Ingenico iPP320/iPP350/Lane 3000 or PAX SP30 are used. SP30 uses the POSPaygate plugin on Retail software to make payments instead of Integrated payment with Shift4. 

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Credit Card Transactions

1. Select the green Payment button or the appropriate tender type from the Quick Pay tab to begin processing a credit card transaction.
2. Once you have added the total amount, another box will prompt. Ensure Swipe Card [F9] is selected, then select Process [F10].
3. Insert, swipe, or tap the card. You must swipe for Debit or EBT and insert a chip card for Credit. 
4. The PIN Pad will reflect if the transaction was Approved or Declined.

Completing an EBT transaction

1. To complete an EBT transaction, select the green Payment button at the bottom of the screen, or select the EBT Quick Launch button if present.
2. Add the total amount to the EBT tender type.
3. Ensure Swipe Card [F9] is selected, then select EBT Food or EBT Cash at the bottom, based on which type the customer is using. Select Process [F10].
4. Swipe the EBT Card through the PIN Pad.
   
5. The PIN Pad will reflect if the transaction was Approved or Declined.

Completing a Manual Credit Card Transaction

To manually enter a credit card transaction, please follow the steps below:

1. Select the credit card type: Visa, Amex, Mastercard, or Discover.
2. Select Card Not Present [F7].
3. Select Process [F10].
4. The Ingenico PIN Pad will prompt you to "Enter Card Number."
5. Next, it will prompt you to "Enter Expiration Date" of the credit card.
6. The PIN Pad will reflect if the transaction has been Approved or Declined.