Run a Server Productivity Report on Business Intelligence

Description: Learn how to run a Server Productivity report on Business Intelligence (BI).

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Server Productivity Report Guide

To access this report, log in to Business Intelligence and select Productivity > Server Productivity. 

Purpose of the Report

The Server Productivity Report helps you evaluate server performance by measuring:

• Guest Average
• Ticket Average
• Overall sales productivity

This report identifies:

• Servers with the highest guest averages
• Servers with the lowest guest averages

Guest average reflects how effectively a server is selling to guests (upselling, suggestive selling, add-ons, etc.).

Note: Guest and ticket averages are displayed at the bottom of the report in the totals line.

Server Productivity report by Breakfast (Day Part) and then by employees:

Identifying Opportunity: Low Guest Average

To determine how much revenue a low-performing server may be missing:

1. Locate the server’s Guest Average.
2. Subtract it from the Store Guest Average (shown in the totals line).
3. Multiply that difference by the server’s number of guests served.

Formula: (Number of Guests) × (Store Guest Avg – Server Guest Avg)

This calculation shows how much potential revenue is being left on the table.

Coaching Strategy

To improve performance:

• Pair lower-performing servers with top-performing servers.
• Have them shadow during shifts to learn upselling techniques.
• Provide targeted coaching on suggestive selling.

Using Group By: Daypart

Select Group By > Daypart to analyze performance by:

• Breakfast
• Lunch
• Dinner

This helps identify which servers perform best during specific meal periods.

High Sales but Low Guest Average

If a server shows high total sales but a low guest average, it may indicate:

• They are handling many tables
• They are taking orders rather than actively selling

Recommended Adjustment: Reduce the number of tables assigned per shift so they can focus more on selling and improving guest engagement.

When used consistently, the Server Productivity Report becomes a powerful coaching and revenue optimization tool.