Resolve "Internet Service Provider Failure" Error on Universal Transaction Gateway

What is causing this Error?

If you receive an error in Universal Transaction Gateway (UTG) Stand Alone stating "Internet Service Provider Failure,"  this means that the PIN Pad is not able to connect to the internet. 

Note: This error may also present itself as Error 9964.

How do I resolve this Error?

Open an internet browser to test the internet connection. Visit a site you have not accessed before, or perform a search on your preferred search engine to confirm whether your internet connection is active.

No Access to the Internet from the Browser
Access to the Internet from the Browser

No Access to the Internet from the Browser

If you cannot access the internet from the browser, you should contact your Internet Service Provider to re-establish your internet connection.

Note: Once you are able to access the internet again, restart the UTG and try a transaction
 

Access to the Internet from the Browser

If you can access the internet from the browser, then something is blocking the UTG from being able to connect to the data center.  

1. Reconnect the PIN Pad to the internet.
2. Close and reopen Stand Alone. 
3. Visit Troubleshoot Using the S4Probe to determine UTG's connection issues to the data center. Below is an example of a probe test:
4. Once you can access the internet again, restart the UTG and try a transaction.