Errors & Troubleshooting
- Confirm the Universal Transaction Gateway is Only Running One Instance of the Software
- Enable Printed Tip Line on Receipts for Universal Transaction Gateway
- Enable Windows Service Recovery Options on Universal Transaction Gateway
- Perform Browser Test With Universal Transaction Gateway
- Resolve "9551 Signature Not Captured" Error on Universal Transaction Gateway
- Resolve "9775 Function Not Supported in Offline Mode" Error in Universal Transaction Gateway
- Resolve "9953 Secondary amounts cannot exceed the total amount" Error on Universal Transaction Gateway
- Resolve "9956 terminal ID XXXXXX not configured for any PIN Pad" Error on Universal Transaction Gateway
- Resolve "9961 Internet Failure" When Attempting to Process Transactions on Universal Transaction Gateway
- Resolve "9964 Internet Service Provider Failure When Processing Transactions" Error on Universal Transaction Gateway
- Resolve "Alert Irruption!!!" or "Unauthorized" Error in Ingenico
- Resolve "Internet Service Provider Failure" Error on Universal Transaction Gateway
- Resolve "KeyPage not available" Error on Universal Transaction Gateway
- Resolve a "9101 Host error 21113 received INVALID AMOUNT 211" When Authorizing a Card
- Resolve an Issue for the Device or Receipt Not Capturing a Signature When Using an Apple Card
- Resolve iPP320 Error API TID Mismatch
- Resolve Issue for Ingenico PIN Pad Screen is Blank or Blacked Out
- Resolve Signature Prompting for Incorrect Device on Universal Transaction Gateway
- Resolve Slow Processing Error on Universal Transaction Gateway
- Set a Mandatory PCI Security Reboot on Universal Transaction Gateway Device
- Troubleshoot Delayed Batches on the Universal Transaction Gateway
- Troubleshoot Using the S4Probe for Issues with the Universal Transaction Gateway
- Unable to Switch From Ethernet to USB on Tetra Touchscreen Devices
- Verify The Device Serial Number on Ingenico Telium Devices