Resolve Slow Processing Error on Universal Transaction Gateway

What is causing this Error? 

If transactions are processing slowly, this can be caused by a number of network or configuration issues. Uncommonly this can be caused by an invalid configuration for the current device.

How do I resolve this Error? 

You will need to identify the device type/model in use. 

Modern devices will have the model name printed on the face of the device just below the screen. Older models should have a manufacturing sticker on the back of the device with the model type. You need to make sure the device type assigned in the UTG TuneUp is the same as the device model in use.

For example, if you are using an IPP320, this should be set to IPP320 RBA in the UTG TuneUp and not another device model type.

See, How do I access the Shift4 UTG (v2) TuneUp?

1. Once open, navigate to the Devices tab.
2. Select the device in question, then select edit on the right.
3. In the dropdown for the device, validate that the correct device model is selected.
4. Click OK, then click Save at the top of the TuneUp.
5. Restart your UTG services, and test a transaction.

If the above is not invalidly set, you can gauge the time it takes to complete a transaction by reviewing the Summary and History section of the UTG Stand Alone to determine where the slowness is occurring (IE: locally or externally). See, Reading The UTG (v2) Stand Alone.