Confirm the Universal Transaction Gateway is Only Running One Instance of the Software

Description: Learn how to ensure the Universal Transaction Gateway (UTG) machine does not have multiple instances running by following the steps below.

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1. Press Ctrl+Alt+Del to open the Windows Security window.
2. Select Task Manager from the window.
3. In the Task Manager, select the Processes tab.
4. Make sure "Show processes from all users" is checked. 
   Note: This may require Admin access or accessing the Users option.
5. Select Name in the column header to sort by that column.
6. The list is now alphabetical. Navigate to the U section and look for utg2.exe, utg2svc.exe.
7. Locate the N section for netapisvc.exe or netapi.exe.
8. If more than one listing appears, highlight each and then select End Task.
   

 Alternate Method (Windows 7+ Only) 

1. Press Ctrl+Shift+Esc to open the Windows Task Manager.
2. In the Task Manager, select the Processes tab.
3. Make sure "Show processes from all users" is checked. 
   Note: This may require Admin access or accessing the Users tab.
4. Select Image Name in the column header to sort by that column.
5. The list is now alphabetical. Navigate to the U section and look for utg2.exe, utg2svc.exe.
6. Locate the N section for netapisvc.exe or netapi.exe.
7. If more than one listing appears, highlight each and then select End Process.