Description: Review the workflow for transactions on the QSR & Delivery POS system below.

Standard Credit Card Transaction

To perform a standard credit card transaction, log in to the QSR & Delivery POS system, and add at least one item to the ticket, then press Pay.
On the next screen, select the desired Service Type for the order to move onto the Payment Screen. You can also select Get Name on the right side of the screen to attach a customer name to the order.
On the payment screen, select the Credit Card payment type along the right side of the screen.
On the Credit Card screen, select the Send to Keypad button on the left. You will then finish the payment process using the Ingenico iPP320 PIN Pad.
The PIN Pad will prompt the customer to insert, swipe, or tap the credit card.
If EMV, the card must be left in the PIN pad until prompted.
One of the below messages will appear to inform the customer whether their transaction has been Approved or Declined.

Credit Card Transaction with Tip

After following the steps above to complete a payment on a credit card transaction, the ticket may need to have a tip added to it.

To do this from the Order Entry screen, select Recall Check from the main screen to enter the Tickets view.
From here, select All on the right side to show all available tickets and select the ticket that still needs to be finalized.
Select the Tip/Void Payment button at the top of the screen to enter the tip amount.
Press the Enter Tip button on the right side of the Payment Adjust screen and enter the tip amount using the number pad that appears. Select OK to continue, then Exit to return to the main screen.

To perform a refund on the QSR & Delivery POS system, log in and select Back Office at the bottom of the Order Entry screen.
Select Credit Cards.
Select the Return button.
Enter the Customer Name, Reason, and Amount. Then click Return Amount to Credit Card.
Swipe the card through the PIN pad to refund the amount back onto the card. EMV refunds are NOT available.

To void a credit card payment on QSR & Delivery, log in to the system and select Recall Check from the main screen to enter the Tickets view.
From here, select All on the right side to show all available tickets and select the ticket that still needs to be finalized.
Select the Tip/Void Payment button at the top of the screen to enter the tip amount.
Select Void on the right side of the screen to void the payment.
Select Yes on the prompt asking, "Are you sure you want to void the selected payment?"

If a customer's physical card cannot be swiped or inserted for any reason, it will need to be manually entered into the system.

To do so, log in to QSR & Delivery, add at least one item to the ticket, and press Pay.
On the next screen, select the desired Service Type for the order to move onto the Payment Screen. You can also select Get Name on the right side of the screen to attach a customer name to the order.
On the payment screen, select the Credit Card payment type along the right side of the screen.
On the Credit Card screen, select the Send to Keypad button on the left. You will then finish the payment process using the Ingenico iPP320 PIN Pad.
The Ingenico iPP320 PIN Pad displays the message below, asking the customer to Insert, Swipe, or Tab their card.
Instead, select F1 on the PIN Pad to manually enter the card number.
Once the card number is entered, select the green button to continue, and the PIN Pad will prompt for the Expiration Month/Year.
Once the Expiration date is entered, select the green button to continue. The PIN Pad will then say Authorizing Please Wait.
One of the below messages will appear to inform the customer whether their transaction has been Approved or Declined.