Use the Hospitality Reservations Waitlist Feature

Description: When you have parties that are on a wait because there is no table currently available to accommodate the party's size or request, you can manually enter and organize these tables/parties on your Reservations Waitlist. Review how to add entries to your Waitlist and manage them and the various notification options below. 

• Entering a New Party on Your Waitlist
• Understanding a Party’s Details on the Waitlist
• Editing your Party’s Details on the Waitlist
• Notification Options for "Table Ready" Status
• Notifying a Party When the Table is Ready
• Assigning Your Party on the Waitlist to a Table
• Sorting Your Waitlist
• Removing a Party from Your Waitlist

---

Entering a New Party on Your Waitlist

How to Enter a New Party to the Waitlist

1. Select Add Entry, and enter your party’s information.
2. Select Add to confirm, save, and amend your details to the Waitlist.
   • Required Fields include:
     • Name
     • Party Size
   • If your party wishes to be notified when their table is ready, you must take their phone number as well.

Understanding a Party’s Details on the Waitlist

If added by the order taker/host, each waitlist entry may contain and display the following information: We recommend entering as much information as possible for the best possible results.

You may enter and view the following:

• Party Name
• Party Size
• Phone Number
• Notification preference
• Arrival Time
• Wait Time

Editing your Party’s Details on the Waitlist

How to Edit a Party’s Details on the Waitlist

1. Select the party name you want to edit.
   • Note: Do not select the notification icon. This is used for another management function. Instead, select the actual party’s name.
2. Select Edit in the Edit Waitlist Entry pop-up to adjust the following options:
   • Party Name (Name)
   • Party Size (Quantity)
   • Phone Number (not required)
   • Email Address (not required)
3. Edit the information necessary, then select Done to save your changes and close the pop-up window.

Notification Options for "Table Ready" Status

If the party has to wait for a table, they may wish to go offsite. If the party leaves your establishment while waiting for their table, you can send them a notification when their table is ready.

If Party Wants to be Notified when Table Ready

1. Select the Notification icon. 
2. Choose the preferred notification from the Table Ready Notification pop-up.
   • Notification options include:
     • by SMS (text message)
     • by Phone (phone call)
     • None (no notification will occur)

If the party wishes to be notified by SMS or phone, you must take a phone number from the party.

Notifying a Party When the Table is Ready

When the party’s table is ready, you will want to send a notification using the preferred notification option they previously chose.

How to Send Party a Notification the Table is Ready

1. Select on the party’s name.
   • Note: Do not select the “Notification Icon.” Select the actual party’s name.
2. In the Edit Waitlist Entry, select Table Ready Notification.
3. Select the notification that your party chose.

A “Notification successfully sent!” pop-up will open, confirming that the party has received their table-ready notification.

Assigning Your Party on the Waitlist to a Table

When the party is ready to be seated, you can assign a table for them.

How to Assign a Table to a Party

1. Select the name of the party you want to assign a table to.
   • Note: Only select the party name. Do not select the “Notification” icon.
2. Select on Table in the Edit Waitlist Entry pop-up.

An “Assign Table” pop-up will appear.

• Select the table you want to assign the party to.
• Then select Done to save and close.

Once you assign a table for the party, they will be removed from the waitlist.

Sorting Your Waitlist

You may sort the Waitlist up to one of three different ways outlined below:

• • By Party Size
  • By Name
  • By Time

An example of the Waitlist > Sort By feature:

How to Sort the Waitlist

Select the Waitlist button to open your current Waitlist and display the entries available.

At the bottom of the Waitlist screen/side-screen, select the Sort By button under the Waitlist column located at the bottom left of the Waitlist window.

In the Sort By pop-up, select the option you wish to sort by.

• Your entries will automatically be sorted by the option you select moving forward.
• To adjust or change your Sort By option, select Sort By again and choose the option you desire.
• You may change the Sort By option at any time.

1. You can sort your Waitlist in three ways:
   • By Party Size
   • By Name
   • By Time
2. To choose how you would like to sort your Waitlist entries, select the Sort By button under the Waitlist column.
3. In the “Sort By” pop-up, select the option you wish to sort by. Your entries will automatically be sorted by the option you select.

Removing a Party from Your Waitlist

If a party decides to take themselves off the waitlist, you can remove the party from the Waitlist by:

1. Select the party’s name.
2. Select Remove Entry on the Edit Waitlist Entry pop-up.

To open the Edit Waitlist Entry pop-up, select only the party’s name, do not select the notification icon.

A second box will pop up asking you to confirm entry removal. Select Yes, remove this entry if that is the party you wish to remove.