View Gift Card Balance and Transaction History in the Shift4 Gift Card Portal Using Certificate Search (Canada)

Description: Learn how to use the Certificate Search tool to view a gift card's balance, transaction history, and details of a Gift Card using the Full Card Number or Serial Number.

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Overview

The Certificate Search tool allows you to quickly look up a gift card and view its current balance and full transaction history.

Search results include key details such as:

• Transaction date
• Transaction ID
• Serial number
• Transaction type
• User who processed the transaction
• Gift card expiry date
• Transaction amount

This tool is commonly used to research customer inquiries, verify balances, or review past activity on a specific card.

Performing a Certificate Search

To perform a Certificate Search:

1. Enter either the Full Card Number or the Serial Number of the Gift Card. 
2. Submit the search.

The system then displays the card’s current balance and complete transaction history, including all available details listed above.