Lighthouse Business Manager Report Guide for SkyTab POS

Description: Learn about SkyTab POS reporting in Lighthouse Business Manager (LBM), including report categories, detailed report descriptions, and practical tips for using each report. Merchants and support staff can use this resource to analyze sales, labor, payroll, tender activity, tickets, discounts, and customer or employee information, helping to monitor performance, reconcile transactions, and make informed business decisions.

To watch more how-to videos, visit our video section.

Jump to a section by selecting a link below:

Overview of Reporting for SkyTab in Lighthouse Business Manager (LBM)
Access Reports in LBM
Report Categories for SkyTab in LBM
Detailed Report List and Descriptions
Quick Tips and Common Use Cases

Internal

Glossary of Terms Found in Reports in Lighthouse Business Manager

Overview of Reporting for SkyTab in Lighthouse Business Manager (LBM)

LBM provides the primary reporting suite for SkyTab merchants. These reports offer detailed visibility into sales activity, financial performance, labor metrics, customer behavior, discounts, taxes, and operational functions such as till management. LBM reports support flexible date ranges, filtering, and export options, making them the main resource for merchants who want to review performance, analyze trends, or troubleshoot transaction issues.

While SkyTab POS includes a set of in-terminal reports used for quick, operational checks during the business day, LBM serves as the central reporting hub. Most analysis, auditing, and end-of-day or end-of-period review is done through LBM reports, since they offer more detail and broader visibility across the business.

This combined structure helps merchants and support teams view the data they need, whether they are reconciling payments, reviewing labor costs, checking tax totals, or analyzing key performance indicators.

For more details on the types of reports available and how they are grouped, see the Report Categories section. For practical guidance on how to use each report category, see the Quick Tips and Common Use Cases section.

Access Reports in LBM

Visit Run/Subscribe to Reports in LBM for details on how to log in and run a report.

Report Categories for SkyTab in LBM

LBM organizes SkyTab reporting into categories so merchants can quickly locate the type of data they need. Each category focuses on a specific area of business performance. For a full list of reports in this category with descriptions, see the Detailed Report List section.

Sales Reports: Revenue activity, item sales, order types, modifiers, discounts, and hourly performance. Used to review menu performance, identify trends, and analyze busy times.

Financial and Payment Reports: Tickets, tender types, refunds, voids, and payment activity. Used for reconciliation, researching discrepancies, and validating deposits.

Labor Reports: Employee hours, labor cost, payroll exports, overtime, and job assignments. Supports scheduling, payroll preparation, and labor cost monitoring.

Customer Reports: Customer directories, purchase history, and house account balances. Helps manage customer relationships and track spending patterns.

Menu and Item Setup Reports: Menu items, pricing, modifiers, revenue classes, and descriptions. Used for auditing menu setup and preparing for menu changes.

Till and Cash Management Reports: Till activity, cash in/out, starting/ending balances, and employee cash handling. Supports daily cash reconciliation.

Comparison and KPI Reports: High-level business performance views, week-over-week comparisons, and KPIs. Helps evaluate trends and overall business health.

Detailed Report List and Descriptions

Activity Summary Report: The Activity Summary gives a high-level view of key performance metrics for the selected date range and breaks them down further by employee activity.
Cash Out Details by Employee Report: The Cash Out Details by Employee Report is meant to provide a record of Cash Out actions performed by employees.
Customer Directory Report Documentation: The Customer Directory report provides a list of customers within the location's database.
Customer House Accounts Balance Report: The Customer House Accounts Balance Report is meant to show records about an individual customer’s balance.
Customer Item Sales Report: The Customer Item Sales Report is meant to show the total net sales of the items sold to a customer.
Day to Day Comparison Report: The Day-to-Day Comparison Report is meant to compare KPIs over a period of time.
Discount Details Report: The Discount Details Report is meant to show details of discounts applied during the selected time.
Discount Summary Report: The Discount Summary Report is meant to give a summary of discounts applied during the specified time period.
Employee Directory Report: The Employee Directory report provides a list of employees within the location's database.
Employee Labor Detail Report: The Employee Labor Detail Report is meant to give information about employee shifts worked and labor expenses.
Employee Shift Detail Report: The Employee Shift Detail Report is meant to give information about shifts worked, payment, and tip information.
Employee Tip Total Report: The Employee Tip Total Report is meant to give information about payments and tip information.
Financial Overview Report: The Financial Overview delivers a broad snapshot of overall business performance for the chosen time range, focusing on revenue, sales trends, and other financial KPIs.
Hourly Sales Report: The Hourly Sales Report shows an hourly breakdown of the sales during the time frame specified. If multiple days are selected, the date will be specified. A total is calculated at the bottom of the report for the entire date range.
Inventory Detail Report: The Inventory Detail Report is meant to show the current inventory on hand.
Labor by Employee Weekly Report: The Labor by Employee Weekly Report is meant to show hours worked for the week.
Menu Item Detail Report: The Menu Item Detail Report shows details about menu items.
Menu (Simple): The Menu (Simple) Report provides a basic listing of menu items by department, showing only the item name and price.
Menu With Description: The Menu with Description Report provides a comprehensive listing of menu items, including each item’s name, description, and price.
Net Tender Type Summary Report: The Net Tender Type Summary Report is meant to show a breakdown of all Tenders collected.
Offline Approved Transactions: Shows all offline approved transactions that were declined online or still pending approval, for payments initiated in the selected time range.
Payroll by Employee Report: The Payroll by Employee Report is meant to show an approximation of payroll based on time card values for employees in the selected date range.
Payroll by Employee by Job Report: The Payroll by Employee by Job Report shows details about the shifts worked for each job an employee is assigned.
Payroll Export: The Payroll Export is meant to export payroll information that can be used by payroll providers.
Pay With Crypto: The Pay With Crypto report provides a detailed reconciliation of all Pay with Crypto transactions processed through Lighthouse Business Manager.
Profit Margin Report: The Profit Margin Report is meant to show information regarding profit gained.
Refund Details by Employee Report: The Refund Details by Employee Report shows detailed information concerning refunds done in the system during the selected time period.
Sales & Labor by Day by Job Report: The Sales & Labor by Day by Job Report shows the totals of labor and sales for all jobs per day.
Sales & Labor Summary (Hourly) Report: The Sales & Labor Summary (Hourly) Report is meant to show information pertaining to labor cost vs sales.
Sales Summary by Department: The Sales Summary by Department Report is meant to show information pertaining to department sales.
Sales Summary by Employee Report: The Sales Summary by Employee Report shows general information about employee tickets.
Sales Summary by Item: The Sales Summary by Item Report is meant to show KPIs on menu items sold.
Sales Summary by Modifier Report: The Sales Summary by Modifier Report should be used to examine Modifier sales. It shows how individual modifiers are attached to multiple items. It shows users to see any different pricing when that modifier is used with a different item.
Sales Summary by Order Type Report: The Sales Summary by Order Type Report should be used to track discounts and sales per Order Type.
Sales Summary by Revenue Class Report: The Sales Summary by Revenue Class Report is meant to show information pertaining to Revenue Class sales.
Sales Summary by Revenue Class by Order Type Report: The Sales Summary by Revenue Class by Order Type Report is meant to show information about Revenue Classes & Order Types sales.
Tax Detail Report: The Tax Detail Report is meant to show details about taxes collected.
Ticket Detail (Closed): The Ticket Detail (Closed) is meant to show details about closed checks in the system.
Ticket Detail (Open): The Ticket Detail (Open) is meant to show all open tickets in the system.
Ticket Summary (Closed) Report: The Ticket Summary (Closed) Report is meant to show records of all checks closed within the time period specified.
Ticket Transaction Status Report: Ticket Transaction Status Report provides a high-level overview of daily gross amount, transaction amount, and their corresponding ticket and transaction counts.
Till Detail Report: The Till Detail Report is meant to show records of tills that were open and/or closed during the selected time.
Till Transaction Detail Report: The Till Transaction Detail Report is meant to show actions taken on tills.
Till Transaction Summary by Till: The Till Transaction Summary by Till Report is meant to show actions taken on tills.
Transactions by Employee Report: The Transactions by Employee Report is meant to show the total tenders taken by employees
Void Detail by Employee Report: The Void Detail by Employee Report is meant to show details about voids.
Void Summary by Reason Report: The Void Summary by Reason Report is meant to show a summary of the reasons for voids.
Weekly Financial Overview Report: The Weekly Financial Overview is meant to provide a snapshot of Key Performance Indicators (KPI) for a business over one week's time.

Quick Tips and Common Use Cases

Report Name	Use Case
Sales Reports	Track popular items and modifiers to plan promotions. Identify top-performing employees for rewards programs. Compare gross vs. net sales to understand revenue impact from discounts and refunds.
Labor Reports	Monitor labor costs versus sales to optimize scheduling. Verify shift and payment details for payroll accuracy. Track overtime trends and manage labor expenses.
Payroll Reports	Export data to streamline payroll processing. Verify payroll by employee or job to reduce errors. Prepare tax filings and compliance reports.
Tender / Cash Handling Reports	Reconcile cash, card, and other tenders. Detect discrepancies in cash handling and employee cash outs. Monitor till activity for audit purposes.
Ticket Reports	Investigate specific customer transactions or order issues. Audit open and closed tickets to ensure accurate order processing.
Discount & Refund Reports	Track patterns in discount usage or refunds. Identify potential misuse or errors by staff. Evaluate the effectiveness of promotions and discounts.
Financial Overview Reports	Monitor overall business performance. Compare weekly KPIs to identify trends. Use profit margin insights to guide menu or pricing decisions.
Customer & Employee Directories	Maintain up-to-date contact and account information. Quickly verify balances or employee details. Support customer service and employee management needs.

Internal:

Glossary of Terms Found in Reports in LBM

Term	Definition
Gross Sales	The total of all sales transactions reported in a period, without any deductions included within the figure. US and Canada locations exclude all kinds of taxes. International locations include inclusive taxes.
Revenue Class	Used to group similar items together for taxing/reporting purposes, for e.g. "Beer" or "Food"
Order Type	This is an order classification that allows the user to define tickets to a specific area such as "Dine in" or "Take Out". Also, order types can be sometimes used to apply taxes or surcharges.
Net Sales	Net sales are total sales after subtracting discounts, returned goods(refunds), and allowances for damaged goods. International locations exclude taxes and discounts. Net Sales = Gross Sales - Inclusive tax - Discounts.
Tax	Name of tax/Amount collected
Total Taxes	Total of all taxes
Surcharge	An upcharge on a ticket is applied to the order type, or an upcharge is applied directly to an item. e.g. a Delivery surcharge for all Delivery orders
Total Surcharges	Total of all Order Type surcharges
Discount	Reduces the cost of an item or ticket
Total Discounts	Total of all item/ticket discounts
Net Void	Void amount less taxes
Void	Removal of an item or ticket that has been previously committed.
Total Voids	Total of all voids
Cash Drawer	A cash drawer is usually a compartment underneath a cash register in which the cash from transactions is kept. The drawer typically contains a removable till
Starting Cash	Amount of cash a till started with
Cash in	When Cash is added to a till for other than a sale
Cash out	When Cash is removed from a till for any reason other than change
Cash Received	Cash received as payments on tickets
Non-Cash Change	Cash change on a non-cash transaction. eg check payment that is overtendered
Cash Refund	The dollar amount of cash returned from either the item or the ticket refund
Tips	Amount of cash that the customer gives to the employee
Safe Drops	Amount of cash removed from the till via the "safe drop" function
Cash Expected	Total of cash to be expected in a till
Cash Short	The dollar amount indicates the drawer has less cash than expected.
Cash Counted	Amount of cash counted, entered by the user at the count screen
Safe Drops	Amount of cash removed from the till via the "safe drop" function
Total Payments	Total payments of all tenders
Total Tips	Total of all tips, including credit, custom, gift card when applicable, less tip reduction
Payment Sources	The device on which payment was taken. Can be the terminal # from Archos
Headcount	Number of guests on closed tickets
Avg. Head	The average amount spent per guest.
Open Tickets	Amount/Total of all open tickets
Closed Tickets	Amount/Total of all closed tickets
Avg. Tickets	Average Ticket total. Sum of all tickets divided by the ticket count
Open Tills	Number of open tickets and the total of those tickets
Closed Tickets	Amount/Total of all closed tickets
Avg. Ticket	The average total of a ticket.
Counted Tills	Number of counted tills
Non-cash Total	Total of all non-cash sales
Department	All items are divided into departments. e.g., "Chicken burger" menu item is in the "sandwiches" department.
Liabilities	In general, it is an obligation to, or something that you owe somebody else.
Employee Name	Name of the Employee. e.g., "John Doe". The name includes both first and last names
Shift Start	Date/Time of clock in
Shift End	Date/Time of clock out
Cash Total	Total Cash payments
Credit Total	Total Credit payments
Other Total	Total of all other payments, including check, gift certificate, merchant merchant-created a custom tender
Paid Tips	Tips paid from cash in a till
Declared Tips	Cash tips declared before clocking out
Item	Some goods that can be added to the ticket.
Default Price	Item price before any discounts/surcharges/mods
Qty	Quantity of sold, whether it be an item, modifier, etc.
Total Cost	Total Cost = Item Cost x Quantity
Employee ID	Employee identification number, which was generated on the system
Employee Name	Employee name
Overtime Hours	Time from Shift duration that exceeds the standard overtime threshold.
Double Overtime Hours	Time from Shift duration that exceeds the 12h overtime threshold, or the 7th consecutive workday overtime threshold in California overtime rules; 2x pay rate is applied for this time.
Normal Pay	Amount of pay before OT threshold
Overtime	Number of OT hours
Double Overtime Pay	Amount of Double OT pay
Total Gratuity	Sum of all Gratuities from closed tickets
Tip Reduction	The amount of a tip is reduced.
Custom(er) Name	First and Last name of customer
Subtotal	The total price of all items on the ticket excluding all additional charges, taxes, and discounts. Subtotal decreases on items being refunded or voided.
Grand Total	The total price of all items, charges, discounts, and taxes on the ticket. Grand total decreases on items being refunded or voided.
Owner	A person or company that manages a business or institution that uses a POS solution.
Modifiers	Some ingredients or items supplementing a menu item. In order to use modifiers, menu items should be accordingly configured. Menu items may be configured to have mandatory modifiers or optional modifiers.
Item Total	This could be defined as either: The number of items sold within a specific time frame or area. The cash value of the items sold within a specific time frame or area.
Tendered From	Record of where a tender was applied. (e.g. POS/SkyTab/OLO)
Card Holder	Name of the customer/cardholder
Last Four	Last 4 digits of the CC
Auth Code	Auth response from Tsys/S4
Fees name	Name of Surcharge applied to ticket
Time Clocked in	Total time clocked in less unpaid breaks
Time on Paid Break	Total time spent on paid break(s)
Time on unpaid Break	Total time spent on unpaid break(s)
Total Paid TIme	Time from Shift duration that exceeds the standard overtime threshold + overtime + double overtime
Break Time (Hr)	Time on break
Paid Normal TIme (Hr)	hours of normal paid time
Paid Overtime (Hr)	hours of overtime paid time
Total Sales w/o Mods	Total item sales without modifiers. e.g. Large Pizza
Total Sales w/ Mods	Total item sales with modifiers. e.g. Large Pizza + Pepperoni
On Hand	Quantity of an item in the house
Ticket Count	The total amount of open/closed tickets
Guest Count	The total amount of guests on all closed tickets
Tender Type Name	Name of payment or tender
Tendered From	Record of where a tender was applied. e.g. POS/SkyTab/OLO
Exempt Taxes	Exempt taxes refers to income or transactions that are free from tax at the federal, state, or local level. The reporting of tax-free items may be on a taxpayer's individual or business tax return and shown for informational purposes only. The tax-exempt article is not part of any tax calculations
Hours Worked	The number of hours worked during a given time frame including normal and any version of OT hours.
Turnaround Time	The time between the ticket creation and the ticket close.
Avg. Turnaround Time	The average time of a ticket (sum of the ticket time divided by the check count).
Check Owner	The employee assigned as the owner of the ticket per the pos.
Authorizer	The name of the employee who validated the action. This is normally someone in management who is entering their assigned login pin when the staff member is performing a refund or adding a discount, for example.
Check Number	The ticket number is given to the transaction by the POS when the ticket is created. We use this as an identifier for the transaction in many areas.
Reason	The reason for an action defined by the merchant such as with refunds, voids, discounts, etc
Transaction Amount	The total amount of the ticket in question.
Batch Count	The number of transactions in the batch.
Batch Amount	The dollar amount of the batch that is provided to the merchant's bank.
Batch	A group of finalized transactions was sent for processing.
Chargeback	When a consumer claims a transaction is fraudulent, an action is taken to reverse the charge. This action is called a chargeback. This is something the merchant can dispute or just reverse the charge.
Chargeback Count	The number of chargebacks within the selected timeframe.
Chargeback Amount	The dollar amount of the chargebacks within the selected timeframe.
Processing Fees	The total dollar amount removed from the merchant each month for the services they have, terminal fees, fees per card, OLO fees, etc. A list of possible processing files can be found in Titan.
Gross Income	Provides the total Sales during the listed Hour of the listed Date.
Card Deposit	The final amount of funds sent to the merchant's account. Shown has "Final Deposit" on the FO. If shown with a date, the date will be the date the funds are available for use by the merchant.

What Can We Help You With?