Transfer a Ticket in Hospitality

Description: Learn how to reassign an open ticket to yourself or another employee using the transfer options in List View.

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Transfer a Ticket

The List View is the management screen used to view and organize all open tickets.

1. Select List View from the system’s main screen. Open tickets appear on the left, and available actions appear on the right.
   
2. Select the ticket you want to transfer from the list on the left. You may highlight multiple tickets if needed.
3. Choose how you want to transfer the ticket:
   1. To transfer a ticket to yourself, select Transfer to Me from the right side menu. The ticket is immediately reassigned to the signed-in employee.
      
   2. To transfer a ticket to another employee:
      1. Select Transfer To… on the right side menu. A dialog box appears prompting you to select an employee.
         
      2. Choose the employee from the list.
      3. Confirm the selection to complete the transfer.