Description: Review the various tip options and functions within the Hospitality system. At clock out, Shift4 provides the user with the ability to declare a final amount for tips.
Note: Shift4 does not enforce compliance with any law. It is important for you to understand how the law applies to your business and set policies accordingly.
Assigning a Tip to a Credit Card
Once a ticket has been paid out using a credit card, you still need to enter a tip amount (if applicable), and until that tip amount is added, the ticket is located on the Order Entry screen as shown below:
Selecting the ticket and pressing Pay navigates you to the Tip Adjust screen. On this screen, enter the payment, tip, and ensure the total is correct. Once those have all been entered and verified, you may select Finalize in the lower left corner of the screen.
Note: The system should be set up to automatically close all tickets that are fully paid, but if the ticket does not automatically close itself, touch Close Ticket to close the ticket and fully complete the Credit Card sale.
Managing Tips with Server Banking
Tips on credit cards and other tenders that allow tips are reconciled for the user automatically. Shift4 assumes that you settle credit card tips with cash for each employee. You do not need to record the transaction when you give the tips to the employee. As shown in the report below, this server had balanced Cash In/Out transactions, $18 in Cash Received, and a Credit Card tip of $5.00:
Note: The above example shows CASH DUE RESTAURANT. If the user accepts additional credit payments, so the tip amount becomes larger than the Cash Received, the report will change to read CASH DUE EMPLOYEE, as shown below. The Daily Reports also include similar information for the Employees.
Ticket Transfers and Tip Sharing
Many restaurants refuse to transfer tickets from one area of the restaurant to another because employees fear they will not receive a tip. This causes an inconvenience to the guest who would like to pay a single bill at the end of their visit. To counter this, Shift4 makes detailed information available to all employees involved in a transfer, thus enabling tip sharing between employees.
If a ticket is transferred from one employee to the other, the employee to whom the ticket is transferred will see a section on their Shift Report on their Personal Page. In the example report below, Selena Server was transferred a ticket from DocuDiva and finalized it. Because of this, her Shift Report (as shown below) has DocuDiva listed under "Items from Other Users" with the amount of the transaction(s) transferred and the percent of her total sales in comparison to that transaction:
In the reverse, DocuDiva will have Selena Server listed under "Items To Other Users" with the amount of sales she had sent to Selena. Each employee only sees the total amounts transferred, NOT the total sales.
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